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Bayer to support M-TIBA in executing partnership deals in the digital health space

M-TIBA has landed a partnership deal with Bayer in its ambition to execute more partnership deals in the digital health space. The service was unveiled a while back courtesy of CarePay, Safaricom and PharmAccess Foundation to enable users send, save and spend funds solely on medical bills. The service allowsusers to save money in its wallet that can only be spent to settle bills accrued due to treatment and medication at partner clinics as well as hospitals.

Bayer was launched way back in 2013 in Berlin Germany as a means to partner with startups and healthcare technology companies across the world that are developing innovative solutions in healthcare. The firm has so far enlisted 11 participants from over 750 applications across 65 countries.

As the name suggests, M-TIBA is based on Safaricom’s mobile money service – MPESA to allow users make important transactions such as sent, save or pay for their medical services. Recently, the firm partnered with Minet Kenya insurance as well as AAR to expand its usage.  

PharmAccess Foundation has so far enlisted M-TIBA for registrations on universal health coverage pilots for three of four pilot counties in Kenya (Kisumu, Nyeri and Machakos). It leverages on mobile money technology to enhance its accessibility to even remote areas within the country.

Speaking on the development, Bayer’s Head of Digital Health, Eugene Borukhovich indicated the organization was amazed by the growing maturity of digital health startups as he acknowledged having had had to make some very tough decisions. He also added they were excited to jointly develop and scale new digital solutions that will help change the accessibility of health for patients and consumers. On their side, the Managing Director of CarePay Kenya Moses Kuria said, the partnership was going to help CarePay improve the M-TIBA platform’s capability and reach. He acknowledged they were building a better and more secure health financing solution for individuals and organizations focusing on making healthcare more accessible to all.

How to get free Safaricom YouTube bundle during Eliud Kipchoge’s INEOS 1:59 challenge

Safaricom subscribers are set to enjoy a free YouTube bundle to stream Eliud Kipchoge’s INEOS 1:59 challenge, who is seeking to become the first athlete to ever run a full marathon in less than two hours. This comes after the partnership between Kenya’s largest telco and the athlete that will see Eliud Kipchoge become M-PESA’s brand ambassador. Consequently, the athlete is expected to promote Safaricom’s M-PESA brand as a solution that has empowered Kenyans on how they can easily send and receive money from their mobile phones.

Safaricom’s M-PESA

M-PESA is Safaricom’s mobile based money transfer service that has so far gained commendable usage over the years to handle both money transferred locally as well as internationally. The service has gained diverse usage over time to become one of Kenya’s house hold names when it comes to money transfer services. For this reason, Safaricom’s main competition; Airtel and Telkom have not gained mush ground as most subscribers in the country prefer M-PESA as it guarantees accessibility anywhere within the country thanks to its adoption.   

It’s therefore not a surprise to see such a big company trying so much to be associated with one of Kenya’s greatest athletes in history. Down the lane, Eliud Kipchoge is facing an uphill tasking of breaking a record which he himself set during his last encounter. And for this reason, Safaricom subscribers will be able to activate free YouTube bundles on their phones to stream the race live on their mobile devices.

How to activate free YouTube bundle on Safaricom to stream Eliud Kipchoge’s 1:59 challenge

  • First, you’ll need to be a Safaricom subscriber with an active SIM card.
  • An internet enabled smartphone with YouTube app installed
  • If the above conditions are met, then a subscriber can dial *159# upon which a subscriber will receive a free YouTube bundle
  • Then Stream the race.
  • The YouTube bundle will remain active from 8AM to 4PM
  • Free YouTube bundles can be subscribed on the event day – Sunday

During the unveiling of the free YouTube bundle to stream the event, Safaricom’s CEO Michael Joseph said the company was honored to renew its commitment with Eliud Kipchoge and to support him as he races against time. He also added that the telco giant will be empowering anyone in the country to stream the event wherever they are by capitalizing on Safaricom’s strong network and wide coverage. He also acknowledged that, Kipchoge was a reflection of Kenya’s resilience and determination as he has taken on challenge after challenge.

How to send support text message in support of Eliud Kipchoge

  • Compose your support message in a new message window
  • Then send the message to 159
  • These support messages will be displayed live on broadcast TV feeds during the race.

As Kenyan brands celebrate customer service week, are they catching up with technology

I bet there’s a ton of Kenyans who still have no clue what the so called “customer service week” is all about but do get notifications anyway. It’s more painful to receive a customer service week notification that apparently shows how valuable you are to a certain company that on the other hand has offered terrible services in the year. It’s like saying; thank you for spending on us, we really don’t care how efficient our services are, but we understand we also need you!

I have received several recognitions so far from Safaricom, Zuku, Stabic bank e.t.c, expressing their gratitude on having stuck with them for the previous year. I also understand I’m probably a stranger to these companies except that my contact details are within their databases. But if we carefully look at some of these companies that are supposedly expected to excel on the basis of efficiency in service delivery, they don’t really need to create mega customer service centers to satisfy their customers. Technology is the best area to start with for once, and I comment Safaricom and Zuku for example, having utilized the telegram app to unveil chat-bot based care such as Zuri.

 Areas to explore for efficient Customer care;

It’s amazing just how we’ve come so far as Kenyans in terms of technology, I remember back in day when calling Safaricom customers care was quite an experience with subscribers having to wait for several minutes before speaking to a customer care representative. Who could have thought a day would come when reversing an Mpesa transaction could be initiated with a simple text message or as it is now by just responding back to the Mpesa prompts with any letter?

Most companies in the country have evolved considerably though not enough. On some occasions, we still encounter customer care representatives with attitude who instead of attending to a customer’s query, question them like they’re wrong. Consider calling a call center for example to have an urgent issue resolved only to be told that “systems on our side are working normally and it must be on your side” even without any form of troubleshooting.

Technology has proved to be a solution before and still believe it is. Queries can be tackled through an online self-service system whether via text messages, USSD codes or internet connected devices. Companies can use social media to handle some of these queries promptly or even advice their customer base of an upcoming scheduled maintenance for example. But as we all look forward to a world that is well connected and services delivered in the simplest forms, we must as well appreciate that technology cannot be an answer everything. Our privacy is still just as important and on some occasions, a one on one meeting with a service representative might be ideal.

Why You should not buy a used smartphone or electronic gadget in Kenya

Purchasing a used smartphone can be such a tempting endeavor especially considering the price incentives involved. I for once have on several occasions opted to buy a used smartphone instead of a new one and the price difference has just been phenomenon. And as you’d find out from other consumers in this category, there are several factors besides just the price difference that drive most of them to purchase second hand tech gadgets such as mobile devices instead of new ones. However, unlike brand new phones, the outcome isn’t always a bed of roses; sometimes, you’d get a deal that’ll probably sort your mobile phone needs for a year or more, but on unfortunate occasions, you’d end up with a junk, or worse land you in jail.

Just taking a stroll on some of Kenya’s buzziest streets in Nairobi like Tom Mboya street, you’d be amazed by just how many used phone “entrepreneurs” we have in the capital, truth be told – most of them are far from legit. I’ve heard stories where unsuspecting consumers were conned using their hard-earned money to purchase devices that are often replaced with a piece of junk during SIM swap. What happens is, you’d be approached by a gentleman pretending to sell a used smartphone that’s working perfectly. After you’ve been taken through the functionalities of the phone and pay for it, the device will then be conspicuously replaced by one that’s not working when the “entrepreneur” pretends to swap his SIM card so you could go with it only to find out when he’s long gone.

Being conned is just the tip of the disadvantages associated with buying a used phone. Today, the directorate of criminal investigations (DCI) warned Kenyans against purchasing electronic gadgets such as mobile phones, Television sets, Laptops and so forth from vendors with no permanent addresses for a good reason. Consider buying a mobile device that had been involved in a criminal activity, the end game in such unfortunate circumstance is probably to end up in jail for something you were not part of.

But if you have to (for a good reason), you’d need to be keen on checking out the requisite authorization documents that are clearly displayed including licenses, permits and other local or and National approvals. Secondly, always insist on issuance of a receipt clearly itemizing the particulars the gadget you are buying and keep the receipt or secure it electronically by photographing it and archiving it among your photo albums either in your phone or laptop/desktop.

Why should not buy a used electronic device in Kenya;

  • Susceptible to be conned
  • Criminal history of the gadget could land you in jail
  • In some cases, the sellers aren’t always honest about the device’s functionalities

Is the LG Smart 43UK6400 the best Value 4K UHD TV in Kenya?

Shopping for a new television set could be a daunting expedition especially if all the relevant facts are not within your grasp. It’s not like shopping for a new smart phone that you’d easily get experiences or even real time feel before choosing one. It’s more or less like choosing a wife/husband, you don’t really get their true pictures until you’ve officially settled down, that’s if you live in a country like Kenya where retailers don’t do the “return policy” thing. Before I came across the LG 43UK6400 smart TV, I had literally scratched several hairs off my head searching for a set that’s just big enough, future proofed on important aspects while within my pocket size.

When I head off to buy a new phone, my choice is almost always certain; I look for an iPhone with a couple more years remaining for software support. I basically look for an iPhone that’s still has three or more years before it’s removed from Apple’s software upgrade lists. Unfortunately, this wasn’t the case when I decided to upgrade my aged television set. I simply didn’t have options to compare with and mostly relied on what the sales guys were telling me. Of course I didn’t know about the LG 43UK6400 smart TV at least until I went online to checkout some of the models I had seen in one of the local supermarket.

Comparison with Other 4K smart TV’s

I stumbled upon several brands that exceled in various categories, I couldn’t for example get a better competitor to Hisense 43A6100UW smart TV that retailed for about Ksh. 38,000; however, after several considerations, the software experience was nowhere near LG’s renown webOS. On the other hand, I was keen to check what Sony was offering considering my last TV which had faithfully served my family for more than five years before it moved to a more deserving new owner came from Sony. On my shortlist was the Sony 43X7000F smart TV, the price was almost twice that of Hisense and I couldn’t understand the smart features on several occasions while in their showroom.  

While my heart craved dearly for a suitable Sony brand that would meet my expectations, I had a hard time figuring out the whole narrative of Linux operating system on a smart TV, and as I came to learn, Linux does not have the best technology in smart TV’s. I couldn’t access some of the apps that I wanted installed and the navigation process was rather a bit tedious. I have an apple TV box of course which I really tried to convince myself that it should be enough to serve my smart cravings but it was good to know these features are there no matter what.

Secondly, I wasn’t ready to churn out that kind of cash just so I could upgrade my system. Moving on to Samsung was not an option in my case. I remember the day when one of my friends purchased a Samsung TV only to find out later, the set could only connect to a system with optical sound input.   

Why the LG Smart 43UK6400 is the best Value 4K TV in Kenya

OS

LG’s webOS is by far the industry standard platform and is supported by many steaming services such as Netflix and amazon prime video. It has an intuitive navigation panel and I could easily operate the TV without having to read a manual fast.

4K UHD Resolution

When I have to decide on the first thing to look for in a television set, the screen usually tops them all. I can’t really say I’ve got lots of 4K content to watch but just having it there means I could someday watch Netflix in 4K (when I upgrade my package and internet).

Price

For Ksh 45,000 in Kenya, the LG Smart 43UK6400 sealed it for me. I got a combination of both the best OS in the industry while future proofing against 4K madness and at the same time maintaining a comparatively good price in the industry.

How to save a Super slo mo video in reverse on a Galaxy smartphone

As modern smartphones struggle to add more features within the software, there have been numerous questions on just how usable some of these features could be to the user on a daily endeavor. One such tweak that’ve found on some galaxy devices is the ability to save a super slo mo video in reverse or backwards as some refer to it. It’s actually pretty straight forward once you’ve acquainted yourself with the process and the results I must say couldn’t be any better.

For those of us who have been lucky enough to own any post 2017 galaxy smartphone such as the Galaxy S10, can appreciate the little known feature underneath the photos app that allows users to save two copies of super slo mo videos both in reverse and normal mode. These devices utilize a rather hidden feature within the slo mo video recording functionality to record 0.4 seconds or 0.8 seconds videos at 960 frames per second, this in turn results in between 14 and 26 seconds of super slow motion playback. What most users didn’t actually know is that, they could also save recorded Super Slow-mo videos in reverse.

Before hand, we understood that such results could as well be achieved by using a simple video editor; but why put yourself through all the hustle when a simple gallery app could do the magic for you? As earlier mentioned, the steps involved to save a super slo mo video in reverse is pretty straight forward using Samsung’s Gallery app.

How to save a Super slo mo video in reverse on a Galaxy smartphone

Requirements;

You’ll need to have one of the latest Samsung Galaxy smartphones such as the Galaxy S10, Galaxy Note 10, Galaxy S9, Note 9, Galaxy S8, Galaxy A50, the Galaxy A7 (2018), and Galaxy A9 (2018) and the Galaxy A40. Alternatively, the device must have at least Android version 8.0.0 and Samsung 9.0.

  • First, you’ll need to access the feature by opening the Gallery app
  • Then selecting the desired Super Slow-mo video you want to save in reverse
  • Swipe up or tap the three dots context menu and select Details
  • Here you will see details on when and where the video was captured, its duration, size, location on the phone storage, etc.
  • You’ll then notice three super slo mo video clips listed below, including the original version along with the versions played back in Reverse and Forward & Reverse.
  • Choose your desired video, then tap Save in the upper-right corner, and select a file type.
  • If unsure, select MP4 if you don’t mind the storage space as the GIF format leads to fewer frames and a choppier video

What you need to know about Tecno Camon 12 Pro before buying in Kenya

As we approach the final quarter of 2019, its correct to say that we’ve seen just enough of both the mishaps and on target devices from traditional manufacturers. However, it’s also correct to assume that not all of us are keen to get whatever the market leaders in mobile technology churn out. There are some little known mobile phone manufacturers like Tecno that present a combination of everything an average consumer in Kenya would find exhilarating. Assuming the latest Tecno Camon 12 pro is the best we’ve seen yet from the manufacturer, a lot of us are poised to love and probably hate at an equal measure.

Personally, I wouldn’t dive into the unending debate of who’s better in terms of operating systems, I’ve used iOS mostly in my daily endeavors and has some acknowledgeable understandings on the workings of Android – at least before they stopped using names of my dreamed of delicacies. Therefore, it’s only fair to compare the Tecno Camon 12 pro against similarly regarded android devices.

The Pro name

The “Pro” name has been gaining popularity amongst manufactures and quite a handsome of these devices on the market use it; but its becoming so frequently used that some of us in the tech-world have started questioning just how appropriate they’re. In the case of Tecno Camon 12 pro, it was our collective opinion the name came far too early from the manufacturer. But then again, it’s almost impossible to cut prices to the low end segment without disappointing many. Under the hood for example, we get an MediaTek chipset rather than the highly regarded Qualcomm.

Display Screen and Design  

The Tecno Camon 12 pro comes with a 6.35 inch display panel which in comparison, sits at par and is expected for a Pro device; however, the company cut in so many places we hold dear. We like the fact that Tecno opted for an AMOLED panel instead of the LCD panels it has been utilizing on a number of its devices. While we’d expect images and text to appear vibrant (courtesy of AMOLED technology) we were rather turned-off by meagre screen resolution the manufacturer was able to achieve on the Tecno Camon 12 pro. I wouldn’t say it’s a deal-breaker for many, but it’ll be hard for owners to convince those who have similarly priced devices from Xiaomi of the “Pro” nomenclature. Its good the handset comes with an almost all-screen front panel and utilizes a simple notch to keep bezels invisible, but then again everyone is doing exactly the same or even better as we saw on the Xiaomi Mi 9.

The colors are exemplary on their own, we love the dawn blue as tecno calls it as it puts some premium feel on the device – because it really needs it.

Cameras

The camera combinations at the back are perfectly placed and we hope the software will fine-tune everything to pop. We all know the number of pixels on a camera sensor forms just part of what makes those snap shots pop. As is the current norm, there’s a combination of three sensors at the back; a 16 MP snapper, followed by an 8 MP sensor and finally a 2 MP, depth sensor. The numbers are far away from industry leaders such as the latest iPhones and Galaxies but will forgive a lot considering the price tag. On the front, the notch houses a 32MP sensor that’ll please many selfie lovers.

Internal Storage and Performance;

We are skeptical on having a MediaTek device branded as “Pro”, but as we’ve come to learn, there’s just so many things to put under consideration before dismissing them. We might not like the fact that Tecno Camon 12 pro has a “Pro” in its name, but the price tag and what the handset is offering are the key aspect of what makes it even more interesting. Under the hood is a Octa-core 2.0 GHz Cortex-A53 processor.

On the other hand, the 6GB RAM was well within expectations and I would want to spoil this effort by comparing with some that comes with twice as much RAM – we think that’s kind of an overkill. 64GB internal storage is not as much as we’d hoped for; however, many of us will struggle to fill it up especially since there’s a provision of a dedicated MicroSD card slot.

There’s a Non-Removable Li-Po 3500 mAh battery that’ll be just enough to hold up till end of the day and this is not limited to the Tecno Camon 12 pro alone.

Tecno Camon 12 pro Price in Kenya

Expected retail price of Ksh. 18,000.

What you need to know about Nokia 6.2 before buying in Kenya

It’s been a few weeks already since HMD global officially unveiled the Nokia 6.2 lineup in Kenya, but the handsets has been missing on shelves at least until now. Kenyans can now pre-order this device from select outlets and be among the first batch to use it. But if you’re in the market, shopping for your next android device and unsure which way to lean, we’ve compiled some of the most looked after specs on the Nokia 6.2 and how it compares on the market with other devices within the same price range.

Full disclosure on android use

To start with, I have to disclose my relationship with android devices; it’s been a while since I used one as my daily driver, and you wouldn’t be mistaken to notice my obvious favoritism to iOS counterparts. But let’s face it, there are just a couple of components one would look at and be in a position to tell whether a device is worth your hard earned money.

What you need to know about Nokia 6.2

The Nokia 6.2 brings a step up on HMD’s 6 series by being the first device to feature a triple camera and PureDisplay technology. From the general outlook, the Nokia 6.2 comes up as a strong contender at the affordable end of the Android smartphone market. It’ll be a stretch to imagine it putting some very interesting devices such as Xiaomi Mi A3 out of market but from the look of things, it’ll put up an impressive fight.

Display panel

The Nokia 6.2 has a relatively moderate smartphone look with no standout distinction from the competition, it comes with sheets of Gorilla Glass sandwiching a polymer composite chassis – a material which is touted to be twice as hard as polycarbonate, and half the weight of aluminum. Underneath the Gorilla glass is an IPS LCD capacitive touchscreen that stretches across to achieve an overall 6.3 inches, at a resolution of 1080 x 2280 pixels and pixel density of 400 ppi.

Other notable specs on Nokia 6.2

The Nokia 6.2 is the first of its series to feature a combination of three sensors at the back. The main sensor adds up to 16MP, followed by a second 8MP, f/2.2 ultra-wide angle camera and lastly a 5MP depth sensor that tweaks the background of your subject to blurred.

Since Nokia 6.2 is part of Google’s Android One program, meaning it has an almost stock version of the Android operating system, expect to have a cleaner look of the OS with guaranteed major updates for a period of two years, and three years of security patches. Therefore, expect to get major OS updates that future proofs your device at least for the next three years with important updates.

Performance

Under the hood is 3GB RAM for the 32GB version and 4GB RAM for the 64GB version and same amount of RAM for the 128GB version. It comes with Qualcomm SDM636 Snapdragon 636 Octa-core CPU clocked at 1.8 GHz and is powered by a non-removable Li-Po 3500 mAh battery.

Nokia 6.2 price in Kenya

The device is retailing in Kenya from Ksh. 24,000.