How Safaricom Subscribers can Use “Okoa Stima” to avoid Power Disconnection by KPLC

“Okoa Stima”, basically is a service that allows Safaricom and KPLC customers to avoid power disconnections without necessarily having to pay immediately.  The service works by enabling customers to borrow any amount within their credit limits (limits are determined by customer’s relationship with KPLC) and use the same amount to settle power bills i.e. by purchasing power tokens for KPLC’s pre-paid meters and pay back within 7 days. This is actually a loan facility from Safaricom – serviced at 10 percent fee via Mpesa money transfer service. Users can register up to 3 meters which can then be eligible to for top-ups using “Oka Stima”, (Note: Un-registered meters cannot use this facility).

How to register for Okoa Stima service;

  • To start with, Safaricom subscribers need to dial *885# and accept its terms and conditions.
  • You’ll then be prompted to enter your National ID
  • Set your secret PIN after which a confirmation is required.
  • A confirmation message will then be send via a text message
  • Choose continue to register meter/account and select register new then
  • Select either Prepaid or Postpaid depending on your KPLC meter account.
  • After entering meter or account, choose

How to pay your KPLC Power Bill using *885#

  • From your Safaricom line, Dial *885# then enter your PIN
  • Choose Post-Pay
  • From registered accounts, select the account you want to pay for, (outstanding bill will be displayed)
  • Select pay bill via M-Pesa
  • Either choose full or part payment, enter the amount and submit.
  • A confirmation message will be sent

How to buy KPLC Tokens using *885#

  • Dial *885# and enter PIN
  • Select pre-paid
  • Select the meter you want to buy token for
  • Your M-PESA account will be deducted
  • You’ll receive a confirmation message

How to request Okoa Stima – Prepaid

  • Dial *885# and enter PIN
  • Select pre-paid
  • Select Okoa Stima
  • Select ‘request emergency top up’
  • Select the Meter
  • Select preset Okoa amounts ranging from Ksh.100 to 1000 and confirm

How to Request Okoa Stima- Postpaid

  • Dial *885# and enter PIN
  • Select post paid
  • Select the account, the bill on the account will be automatically displayed
  • Select Okoa Stima and follow steps

74 COMMENTS

  1. I’m really sorry for not paying my okoa stima on time, but I didn’t know the procedure for paying. What I did, I bought another token worth 200kshs hoping they will deduct but they didn’t. Then I knew I used the wrong procedure, please bear with me, I’m definitely immediately I top-up my EmPesa account.

  2. Hallo, I’ve not received any message yet ive paid 200bob for my token since yesterday evening. Iam still in the dark. Nini Mbaya? Angry customer

  3. Comment:my account has a debt of kshs.200 after okoa and I have not received my tokens why? Am in darkness

  4. Comment: I paid for a token through a meter but the account no of token was changed how can I recover coz I paid through mpesa

  5. I paid 1k on my token seen yesterday evening but up to now I have not yet received message l am in dark happened can I be sorted out

  6. Hi am patrick mitre no 01450084908. I tried to buy a token from agent but the transaction failed reason being, the mitre is blocked i went ahead to try via mpesa i bought two tokens kssh 500 and 150 but till now am waiting the reply am in darkness. Have tried to get you thro your contact but nobody to pick my call. Pliz try to offer quality customer care services. Am still waiting to know where was the money channelled to.

  7. Hi am patrick mitre no 01450084908. I tried to buy a token from agent but the transaction failed reason being, the mitre is blocked i went ahead to try via mpesa i bought two tokens kssh 500 and 150 but till now am waiting the reply am in darkness. Have tried to get you thro your contact but nobody to pick my call. Pliz try to offer quality customer care services. Am still waiting to know where was the money channelled to.

  8. Comment:hey bought token yesterday, the replies am getting is that my meter is not registered. still in darkness

  9. Comment: JLJ0OJM6WW Confirmed. Ksh200.00 sent to OKOA STIMA 1 for account 14243505949 on 19/12/15 at 6:45 PM New M-PESA balance is Ksh33.002. Dial *234# for Lipa Na MPESA charges.

    after paying but i have not yet recieved any token .av called customer care n used my 150 credit but the call is not picked…please help…0723240109

  10. Comment: i have settled my loan of 700. on acc 22119264657 but its still saying i have a debt of the same amount.please help me get another loan.am in darkness and all my work have stopped.please help

  11. Comment:hallo am Margaret, I paid for kshs.200 arrears I had then I okoad another units for kshs200.Since yesterday,I haven’t received my units but its already reflected that I owe kplc.what do I do?

  12. Comment:hallo am Margaret, I paid for kshs.200 arrears I had then I okoad another units for kshs200.Since yesterday,I haven’t received my units but its already reflected that I owe kplc.what do I do?my mitre no.14234457506

  13. hello am Mary , i have a okoa credit of kshs. 300 on 19th Dec. 2015. i have been trying to repay the amount since 25th Dec. in vain and all am getting back to enter my preferred
    PIN of which i have done severally ; CONNECTION INVALID OR INVALID MMI CODE Meter No. 01451084188 . WHAT COULD BE THE PROBLEM PLEASE HELP ME OUT . I DON’T WANT TO BE BLACKLISTED . FRUSTRATED CUSTOMER 0718213187

    • Halo Mary,,can this week okoa stima be withdrawn from mpesa as cash or it goes directly to my meter as units. I want to withdraw it as cash

  14. Hi am Denis Ashiono a/c no 14104595328 took an okoa loan of 200 on 6/1/16 at 11pm upto now there’s no units i have received yet the system reflects i owe okoa stima 200. Kindly assist.

  15. Comment:hi am Michael, you have blocked my meter have tried to call but no response meter number 14229068383

  16. Hi am Wycliffe meter no.01452023524….brought yesterday okoa Stima through m-pesa for 250ksh but okoa was experiencing delay…..late night I received my units BT very unfortunate I erased my 34.4units…..kindly help this desperate customer…wl appreciate your feedback.0713916601

  17. Comment: a previous tenant okoad stima and failed to pay back the loan. now power is off. kindly advice what can I do to rectify the situation? 0724811976

  18. Hi..am trying to enter my account no. as my meter number but it’s telling invalid every time and am in darkness trying to okoa..please help me to know what number to enter when asked to enter account no…its my first time and i have my pin already but i don’t understand what account number they are asking..my meter is 14246035407

  19. Comment:i think this system of okoa stima has some minor problem coz everytime you want to okoa it indicates invalid choice

  20. I hate this i took an okoa loan of 250 after 4days am getting that I owe the okoa loan 500 I wonder where this extra 250 came from kindly assist meter no 3858250-01

  21. Comment:i paid an outstanding okoa of shillings 200 but you still sending me messages that i do have another outstanding bill of 100…how now?? kindly assist meter no. 14104082533

  22. Hello, I dont understand how your systems are working. I have tried to buy token /okoa stima using Mpesa several times in vain. Every time am told that the ‘option is under maintenance’. This has been happening since December when I registered for the services. My meter no. is 14252144556. Please check your systems to ensure that they are well functioning before rolling them out. Emergency should be quite fast, otherwise get another name for the service. This service is so frustrating going by the many comments customers leave.

    • I extremely agree with you. The service is absolutely bogus. Are they testing the service? “the option is under maintenance” is an insult in an urgent state.
      It cant be under maintenance year in year out. Scrap it or change the name. Okoa is not appropriate. Call it LottoStima.

    • I extremely agree with you. The service is absolutely bogus. Are they testing the service? “the option is under maintenance” is an insult in an urgent state.
      It cant be under maintenance year in year out. Scrap it or change the name. Okoa is not appropriate. Call it LottoStima.

  23. i have a problem with my meter no 14105302849 for about two weeks i have been getting Token worth half my money. example Ksh 50 for 2.6 units instead of about 6.7units. Also i have a request your mobile number even the rich can afford to call it, do something. one may use 1000 worth of airtime with no responce from u

  24. If whoever opened this site does NOT respond to the problems presented here, they should as well just shut their sight DOWN and Okoa stima thing down…as well. Intergrity is a virtue. Heeee!

  25. Nyinyi kplc, i have tried to okoa stima. But every time i do that, the response is a redirection to a registration platform. I have already registered my meter. What do I do, Nikokwa giza jamani.

  26. Comment: I’m Ali Dalib Abass account number 14250921310 prepaid meter installed on the 16/04/16 by rural electrification authority I had so sent 1530 via mpesa the reply message is my account is invalid having called n sent several email I’m yet to get my account activation so please help

  27. Comment:have paid yesterday kshs.422 bt i have nt received token message.plz need your help.call 0715667255

  28. Comment:Hi yesterday I bought tokens worth 250 up to now no reply from okoa stima..Why are your services so bad,??Kindly send me my units.My number 0711358087.Meter number 01450479983,,angry costomer

  29. Am Dennis from Mshomoroni, Kagujo area. My account 2357680-01 was yesterday credited kshs. 5700 through mpesa after being reminded of ksh 5699 arrears. I did not get a confirmation sms from kplc. But when I requested for this month’s bill, an SMS comes showing that I have arrears since February of ksh 7473 since Feb. How comes another problem again coz am afraid power might be disconnected any time from now. Plz help. 0729499385

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  31. You people, you are not really helping us …ur poor services it will lead to something else at least to use a generator …how can I pay for tokens since 6:39am to now ,poor services poor services noted..someone incharge help us please.

  32. Comment: Am a deaf customer l paid debt of Ksh 1218 and Ksh 200 for purchasing token for meter no 14140777534 on 2/05/2017 But l never receive the token pin up to now. What happening… A seriously customer

  33. Comment:I had taken okoa stima loan of 200/- and I paid on time, how comes am being told that my I have outstanding loan of 558/-. is this fair?

  34. How can I pay an okoa loan that I took in 2015 coz since then I have been trying to pay bt with no success…

  35. Am trying to okoa stima but they are saying they are undergoing maintenance from yesterday my metre is14244415957

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