A common issue faced by majority of Kenyans on KPLC’s prepaid platform often emanates when someone faithfully buys token using various methods such as MPESA but fail to get the token message from the power utility provider. This can happen as a result of varying reasons such as technical hitches on the KPLC’s side or maybe your phone somehow failed to receive the message for reasons specific to the phone or an issue with the service provider. Either way, Kenya Power has finally provided an ample method you could retrieve up to three (3) of your last purchased tokens.
Quick Summary:
- Frustration ensues when purchased KPLC tokens don’t deliver due to technical issues or phone-related problems.
- Kenya Power offers a convenient USSD code solution, eliminating the need for a smartphone or internet connection.
- Retrieving your last three tokens is as easy as dialing *977# and following a few simple steps.
Unlocking Solutions: Retrieving Your KPLC Tokens
The process to retrieve your last purchased tokens is based on a USSD code, meaning you don’t have to use a smartphone, neither do you need internet connection. With a simple mobile phone that has enough credit to access the service, you can easily access tokens from your previous purchase. All you need is your KPLC prepaid account number that is subject to the tokens to access purchased tokens in minutes.
Most city dwellers in Nairobi for example have usually purchased KPLC prepaid tokens using various methods such as MPESA, from mobile banking apps and so forth. And in most cases, these transactions are completed successfully with a text message being sent from the power utility company containing the specific token code to be entered in respective prepaid meters. However, in some rare instances, customers can purchase the service and end up waiting in vain for the text message to arrive. This has often prompted prepaid customers to initiate calls to the customer care center who mostly are busy and only in rare circumstances be reached.
Here is how to retrieve your last 3 purchased KPLC tokens
- Dial *977#: The process to retrieve your last purchased tokens is refreshingly uncomplicated. Grab your trusty mobile phone, whether it’s a smartphone or a basic device, as long as it has sufficient credit. Dial *977# to kickstart the process.
- Navigate to “Prepaid Services”: Once you’ve dialed the USSD code, you’ll be presented with a menu. Select “Prepaid Services” to access the array of services available.
- Choose “Latest Token”: Among the options presented, locate and select “Latest Token.” This step takes you closer to retrieving the much-needed information.
- Enter Your Prepaid Meter Account Number: To ensure precision, the system requires you to input your Prepaid meter account number. This vital piece of information is directly linked to the tokens you wish to access.
- Press “Send”: Complete the process by pressing the “Send” button. This action triggers the system to retrieve and present your last three purchased tokens within minutes.
Final Thoughts
In a world where technology occasionally falters, it’s reassuring to know that Kenya Power has streamlined the process of accessing your last purchased tokens. Whether you faced technical hitches or your phone played hard to get with the token message, the USSD code *977# offers a reliable solution. Embrace the simplicity, dial, and reclaim control over your prepaid tokens without the unnecessary hassle.
I didn’t get the token message
QHI2FC8MQY Confirmed. Ksh200.00 sent to KPLC
Didn’t receive my kshs 100 tokens yesterday
I didn’t get my token number yet I’ve paid what’s wrong
hello,,just lost my token after purchasing
meter 37151690528,,,kindly help me retrieve
I bought my token two times but I didn’t get the first message i received only only one message…. Kindly follow up….MTR no.37182702565. Through mpesa no.0704817556.
did not get my 100sh tokens
kplc you suck
i purchased a token twice but no message
meter no 54601986729
phone call 0794322266
inform me whats wrong
Kindly help me confirm my last three token numbers
Account number 14245606596
Kindly help me confirm my last three token numbers
Account number 14245606596
I didn’t get the token for the first
sh. 100 I only got one
Hey.
Bought my kplc prepaid tokens via paypal and i havent received a confirmation back yet.
Paid 100 mpesa yesterday but no token
I didn’t gate my token digit after pay Ksh.50 my account meter number is 37151713346
my number 0796799181
I have not receivedy 100 token for Meter no.37150659086
Am not receiving my token on meter 14272136202
Again bought another token for account 14272136202 it is not received
I paid my token two hours ago now but still no message!!!!
sasa if someone have insufficient funds kwa safaricom line what is the use better the deivl than the angle
I bought token yesterday 200 bt I didn’t receive message 37169221860
kindly give me the token number…bought 100 shillings token a while ago
I bought today morning my token but have not received units.
Meter no. 46201297184
I’ve bought my tokens tonight and I’ve not received my units of 100bob please help
I DID RECIEVE TOKEN BOUGHT ON TUESDAY\
I bought my tokens for 100 and for 20 3 hrs ago and haven’t received the messages. My meter number is 14252697728
I haven’t received my tokens of 100 and 20 3hrs ago. My meter number is 14252697728
I have paid for more than 3 times with no token number received,, its been 3 days
Token nu 54501104118
I bought toke yesterday up to now nothing has been seen. Meter no 14252638029
bought toke yesterday up to now nothing has been seen. Meter no 14252638029
Reply
I have just paid my token ,did not receive any messages and it’s saying it’s blocked , please whats the problem
meter number 01450644594
Bought tokens worth a hundred at 6:18pm snd until now havent gotten the messages.Whats wrong?Meter No.45077382120
Bought tokens acc number 37163496369 but didn’t receive tokens
RFF15TJZZX Confirmed. Ksh300.00 sent to KPLC PREPAID for account 37187569696 on 15/6/23 at 8:51 PM New M-PESA balance
I have been buying token since May through my Safaricom number 0727241112 and my meter no. 37232274060 , almost three times no message received. kindly resolve my problem.
did not get message for. Mpesa RKB61206VG
i paid KSH 100 for tokens but I didn’t receive any messages for meter number 14245275384,on 25_11_2023
my todays token ,,why delays
SAN5TFTC5F Confirmed. Ksh100.00 sent to KPLC PREPAID for account 37193050442 on 23/1/24 at 8:23 AM New M-PESA balance is . Transaction cost, Ksh0.00.Amount you can transact within the day is 499,880.00. Pay your water/KPLC bill conveniently using M-PESA APP or use Paybill option on Lipa Na M-PESA.No response yet.
I haven’t received my token from yesterday 1900h meter no 37176125138
KINDLY i am not getting my prepaid token for the last 1 week and have purchase another one but still not getting my token, what’s wrong with you guyz?
KINDLY i am not getting my prepaid token for the last 1 week and have purchase another one but still not getting my token, what’s wrong with you guyz?