A common issue faced by majority of Kenyans on KPLC’s prepaid platform often emanates when someone faithfully buys token using various methods such as MPESA but fail to get the token message from the power utility provider. This can happen as a result of varying reasons such as technical hitches on the KPLC’s side or maybe your phone somehow failed to receive the message for reasons specific to the phone or an issue with the service provider. Either way, Kenya Power has finally provided an ample method you could retrieve up to three (3) of your last purchased tokens.
The process to retrieve your last purchased tokens is based on a USSD code, meaning you don’t have to use a smartphone, neither do you need internet connection. With a simple mobile phone that has enough credit to access the service, you can easily access tokens from your previous purchase. All you need is your KPLC prepaid account number that is subject to the tokens to access purchased tokens in minutes.
Most city dwellers in Nairobi for example have usually purchased KPLC prepaid tokens using various methods such as MPESA, from mobile banking apps and so forth. And in most cases, these transactions are completed successfully with a text message being sent from the power utility company containing the specific token code to be entered in respective prepaid meters. However, in some rare instances, customers can purchase the service and end up waiting in vain for the text message to arrive. This has often prompted prepaid customers to initiate calls to the customer care center who mostly are busy and only in rare circumstances be reached.
Here is how to retrieve your last 3 purchased KPLC tokens
- On your mobile phone, dial *977#
- Go to “Prepaid Services”
- And select “Latest Token”
- Enter your Prepaid meter account number
- Then Press “Send”
Very useful
Desperately need to load delayed token of 400 shs.purchased this morning.meter no. 37182319287. Had to purchased emergency token through vendit of 90 she. Fed up with kplc!!!
I hate this kplc everytime I purchase tokens I can’t receive them,kplc you better do something,I wish there was another company,this monopoly has made you guys incovenient
I bought token today at 9:00 in the morning for 700/= and up to now have not gotten my token message back
I bought token today at 9 in the morning and up to now I have’nt reseved my token message
My account meter is 14253326467 until I had to by another one of 100/= but for 700/= it did not bring me messages
Very useful.
Thank you.
I did not get the token number for this transaction
,please help , 0728339776
OIP1VDR3I9 Confirmed. Ksh400.00 sent to KPLC PREPAID for account 37173550825 on 25/9/20 at 9:28 PM New M-PESA balance is Ksh21.64. Transaction cost, Ksh23.00. Amount you can transact within the day is 294,022.00.
Comment:I bought token today at 2.03pm for 45/= and have not gotten my token message.my meter number is 14251555372, please help
I haven’t got my sms yet? how long dose it take?
Have bought token at 7:45pm and up to now have not received mesage pliz help
I bought token today at 470 shillings at 7:52 p.m for account 37174809766 and have not gotten my message till now.kindly assist
I bought token today at 470 shillings at 7:52 p.m for account 37174809766 and have not gotten my message till now.kindly assist
It’s not bringing for this month, it’s bringing for last month
Tokens message niko nao but uiu inakataa Kutoa Moto shida iko yp plz
I bought token yesterday at 10:31p.m for account 37164642631 and till now haven’t received the message ,please help
I bought tokens of worth kshs 100 yesterday at 10:26Pm 19/10/2020 . To date have not received my tokens. Am trying to call all KPLC customer care contacts but am getting any assistance. are these the services we should be getting really? KPLC come clean and respond to your customers .
How can i retrieve a prepaid token message that was deleted after a month?
Kindly help me retrieve my token for meter no 37187349016
Good Morning,
I bought tokens for the wrong meter number, kindly assist me reverse the transaction.
KPLC Token
MtrNo: 04214962849
Token: 3517-7601-7913-2834-5346
Date: 2020-11-01 07:30:46 +0300
Units kWh:121.51
Amount Ksh:2000.00
Token Amount Ksh:1215.19
VAT: 237.35
Fuel Energy Charge: 311.07
Forex Charge: 130.39
EPRA Charge: 3.64
WARMA Charge: 2.73
REP Charge: 60.75
Inflation Adjustment: 38.88.
Kindly help me get my token message meter number 37207435027
I have bought token of 500 today and no massage. I have trying to coll customer care but I can’t get them my token is 37150785949
Kindly help me retrieve my tokens.I bought tokens twice with no replies for meter no 14283869478
I am not getting my token number messages and for about an hour now l have not received a message and when I call the computer says my account number is invalid! Why this unnneccesary inconvenience?
Send me my tokens 37180493068
Bought tokens worth 500/= three hours ago for meter number 14240506379. Still waiting for token message and in darkness. What could be the problem.
I’ve tried to retrieve my token message that I paid yesterday for account no 14244232170 through *977# but I cant and instead my credit is deducted over and over again.Please help.
I bought tokens like 30minutes ago and still no message received I have dialled *977# they are telling me to try again later and my credit keeps been deducted this is so frustrating
Kindly help me get my token message paid 470 and delete the message unknowingly toke 14244927852
I have accidentally deleted my mpesa and token message. I have tried to use *977# but its not working. Please help out. My meter number is 37168909796.
Help me retrieve my token message for account no 37181782279
Purchased Token for account number 04215216799 and checked results using code*977# but no reply yet
the no. *977# is not working
Not working , i have tried also
No token for this transaction help please. OLP2YFZUVM Confirmed. Ksh100.00 sent to KPLC PREPAID for account 37169383850 on 25/12/20 at 8:55 PM New M-PESA balance is Ksh5,118.37. Transaction cost, Ksh0.00. Amount you can transact within the day is 299,020.00.
Hizi delays zinatuboo cm upgrade mitambo
Help me retrieve my token message for account 37170979449
Please give me my two tokens for 40/=and 100/= 22170394500
Purchased Token for account number 04215216799 and checked results using code*977# but no reply yet
450 shillings is gone yet no tokens you people are not serious
account number 37195536257
So it has been complains everywhere!!!
Kplc you need to do something. I purchased token for this account 37180641104 and no message. When I check latest token through *977# the only token Iam getting are already used. Kindly help out
Not working , i have tried also
How do I get my token back, I deleted the message by mistake.
I Paid my on 6th JAN but have not received my token. meter no:50500680530
I bought tokens this morning using equitel line and up to now,I haven’t received any tokens so far
Please help me get a message I bought tokens.. metre no. 14253532858