A common issue faced by majority of Kenyans on KPLC’s prepaid platform often emanates when someone faithfully buys token using various methods such as MPESA but fail to get the token message from the power utility provider. This can happen as a result of varying reasons such as technical hitches on the KPLC’s side or maybe your phone somehow failed to receive the message for reasons specific to the phone or an issue with the service provider. Either way, Kenya Power has finally provided an ample method you could retrieve up to three (3) of your last purchased tokens.
The process to retrieve your last purchased tokens is based on a USSD code, meaning you don’t have to use a smartphone, neither do you need internet connection. With a simple mobile phone that has enough credit to access the service, you can easily access tokens from your previous purchase. All you need is your KPLC prepaid account number that is subject to the tokens to access purchased tokens in minutes.
Most city dwellers in Nairobi for example have usually purchased KPLC prepaid tokens using various methods such as MPESA, from mobile banking apps and so forth. And in most cases, these transactions are completed successfully with a text message being sent from the power utility company containing the specific token code to be entered in respective prepaid meters. However, in some rare instances, customers can purchase the service and end up waiting in vain for the text message to arrive. This has often prompted prepaid customers to initiate calls to the customer care center who mostly are busy and only in rare circumstances be reached.
Here is how to retrieve your last 3 purchased KPLC tokens
- On your mobile phone, dial *977#
- Go to “Prepaid Services”
- And select “Latest Token”
- Enter your Prepaid meter account number
- Then Press “Send”
Bought token but haven’t gotten receive token message
I havent got the message back plz help me
Bought token of ksh 500 but haven’t gotten receive token message
Bought ksh 1000 token and av not received. Kindly do something
37228586717
I bought tokens of 500 and havent received the message yet…please help
14252523098
i have solar nowadays
Bought token today of ksh.300via 0708145383 but didn’t receive the tokens
Account 54400765878
Bought token at 7 o’clock but have not received the message
Meter..14272411704
My number is 0723424951
Bought token didn’t receive message on 27 February 2021. Account number 37164920623
Phone number 0769756985.
Please attend to my Request
Bought token but I never received a message my number is 0745076655 and token number is 54604645538
Bought token of 100 but haven’t gotten the tokens account number 14245749107
Have not received one bought on 26/3/21 via equity acc 37172261861
Bought tokens on 26/3/21 via equity worth 100 and didn’t receive up to now
I purchased token for meter number 14250793644 but deleted the message before i entered. Please assist
Bought token for account no. 37228543700 and account no. 37228543734
Bought but didn’t receive a message of token
37170789780
Send my token message of today
Send my token message of today meter number 37175074931
Jane bought tokens worth 200 but no message till now
Bought 400 kplc token but didnt receive a message 14107028335
Bought tokens for account 14244942562 havent got message
bought token worth 300 meter number is 54401293813 and I haven’t received any messages
bought token worth 300 meter number is 54401293813 and I haven’t received any messages what’s happening?
I bought token worth 300/- but no reply yet!! Meter number 37220902771 phone number 0729327950
Brought tokens for 54600464116 but I haven’t received token
I bought token khs 400 and khs 200 noy yet received it meter 14286217147
Bought Tokens worth 500 , Meter no. 37187682119 , haven’t received the token message , it’s over 6hours ,
Kindly do something.
I bought token of 100 Ksh and I have not received the message
I have paid for power and I have not received tokens number