How to retrieve your last purchased KPLC tokens on your phone in case you didn’t receive a text

A common issue faced by majority of Kenyans on KPLC’s prepaid platform often emanates when someone faithfully buys token using various methods such as MPESA but fail to get the token message from the power utility provider. This can happen as a result of varying reasons such as technical hitches on the KPLC’s side or maybe your phone somehow failed to receive the message for reasons specific to the phone or an issue with the service provider. Either way, Kenya Power has finally provided an ample method you could retrieve up to three (3) of your last purchased tokens.

The process to retrieve your last purchased tokens is based on a USSD code, meaning you don’t have to use a smartphone, neither do you need internet connection. With a simple mobile phone that has enough credit to access the service, you can easily access tokens from your previous purchase. All you need is your KPLC prepaid account number that is subject to the tokens to access purchased tokens in minutes.

Most city dwellers in Nairobi for example have usually purchased KPLC prepaid tokens using various methods such as MPESA, from mobile banking apps and so forth. And in most cases, these transactions are completed successfully with a text message being sent from the power utility company containing the specific token code to be entered in respective prepaid meters. However, in some rare instances, customers can purchase the service and end up waiting in vain for the text message to arrive. This has often prompted prepaid customers to initiate calls to the customer care center who mostly are busy and only in rare circumstances be reached.

Here is how to retrieve your last 3 purchased KPLC tokens

  • On your mobile phone, dial *977#
  • Go to “Prepaid Services
  • And select “Latest Token
  • Enter your Prepaid meter account number
  • Then Press “Send

144 COMMENTS

  1. Bought tokens Worth 100/=yesterday night but no message up to date, meter no.37176856872,please help.

  2. I BOUGHT TOKEN THROUGH MPESA CODES PDP28W52L4 AND PDQ990XQ1F AND UPTO NOW I HAVE NOT RECEIVED THE TOKEN AND MY POWER SUPPL IS ALMOST OFF PLEASE UPDATE ON WHAT IS THE PROBLEM AND RESOLVE BY SENDING ME THE TOKEN,

  3. I have purchased tokens today 26.04.2021 of 500 and I have not received the message. Meter number 14140005530. Purchased from 0714720204

  4. This method of *977# to claim token code paid is a disaster , a week now since I paid for tokens no message with code, I paid again today thinking that may be I need to pay again meter no 54602441906 paid 300 and today 200

  5. I purchased prepaid tokens yesterday twice and up to now I haven’t received the tokens. Meter number 54403986059. Kindly help.

  6. 𝒉𝒐𝒘 𝒄𝒂𝒏 𝒊 𝒈𝒆𝒕 𝒂 𝒅𝒆𝒍𝒆𝒄𝒕𝒆𝒅 𝒎𝒆𝒔𝒔𝒂𝒈𝒆 𝒃𝒃𝒚 𝒎𝒊𝒔𝒕𝒂𝒌𝒆

  7. 𝒉𝒐𝒘 𝒄𝒂𝒏 𝒊 𝒈𝒆𝒕 𝒎𝒚 𝒅𝒆𝒍𝒆𝒄𝒕𝒆𝒅 𝒕𝒐𝒄𝒌𝒆𝒏 𝒏𝒖𝒎𝒃𝒆𝒓

  8. Comment:I purchased yesterday the tokens but after pressing the twenty numbers on the token it doesn’t shows whether accepted: whatscthe problem

  9. Comment: I bought tokens on 26 August 2021. when i try to send it it can’t go through. account 54401367294

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