How to retrieve your last purchased KPLC tokens on your phone in case you didn’t receive a text

A common issue faced by majority of Kenyans on KPLC’s prepaid platform often emanates when someone faithfully buys token using various methods such as MPESA but fail to get the token message from the power utility provider. This can happen as a result of varying reasons such as technical hitches on the KPLC’s side or maybe your phone somehow failed to receive the message for reasons specific to the phone or an issue with the service provider. Either way, Kenya Power has finally provided an ample method you could retrieve up to three (3) of your last purchased tokens.

The process to retrieve your last purchased tokens is based on a USSD code, meaning you don’t have to use a smartphone, neither do you need internet connection. With a simple mobile phone that has enough credit to access the service, you can easily access tokens from your previous purchase. All you need is your KPLC prepaid account number that is subject to the tokens to access purchased tokens in minutes.

Most city dwellers in Nairobi for example have usually purchased KPLC prepaid tokens using various methods such as MPESA, from mobile banking apps and so forth. And in most cases, these transactions are completed successfully with a text message being sent from the power utility company containing the specific token code to be entered in respective prepaid meters. However, in some rare instances, customers can purchase the service and end up waiting in vain for the text message to arrive. This has often prompted prepaid customers to initiate calls to the customer care center who mostly are busy and only in rare circumstances be reached.

Here is how to retrieve your last 3 purchased KPLC tokens

  • On your mobile phone, dial *977#
  • Go to “Prepaid Services
  • And select “Latest Token
  • Enter your Prepaid meter account number
  • Then Press “Send


  1. Bought token didn’t receive message on 27 February 2021. Account number 37164920623
    Phone number 0769756985.
    Please attend to my Request

  2. I bought token worth 300/- but no reply yet!! Meter number 37220902771 phone number 0729327950

  3. Bought Tokens worth 500 , Meter no. 37187682119 , haven’t received the token message , it’s over 6hours ,
    Kindly do something.


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