Kenya Power has outlined ambitious plans to improve customer satisfaction and address billing complaints. The company aims to increase the number of postpaid customers who self-read their meters from 145,000 to 200,000 by the end of the current financial year. It will be achieved by introducing a self-reading service available on the USSD Code *977#.
The self-reading service allows postpaid customers to register for the service, read their meters at the end of their billing cycle, and submit the readings for accurate billing. This service is expected to enhance customer satisfaction by providing accurate and timely billing and eliminating bill estimations. It also gives customers more control over their electricity consumption and billing.
How to self-Read your KPLC Meter
- To submit your monthly meter reading, dial *977#
- And select 2. “Postpaid Services”
- Then 4. Self-Reading and
- then add your account number.
- If your reading period is closed, you will be advised when to submit your readings.
There are currently 2.1 million customers on postpaid billing and 6.8 million on prepaid billing (tokens). The USSD Code also enables prepaid customers to retrieve their last three purchased tokens, report power outages, confirm the authenticity of Kenya Power staff, and track the progress of their connectivity application.
The Chairman of the Board of Directors of Kenya Power, Vivienne Yeda, has emphasized the company’s commitment to fostering an innovative environment and providing the highest quality and reliability in customer service. The goal is to deliver better customer outcomes, which will ultimately drive electricity demand for future generations.
The *977# platform recorded an average of 1.6 million customer transactions per month in the last financial year. Kenya Power aims to increase this to an average of 2 million by the end of the current financial year. It shows the company’s commitment to technology to provide more convenient and efficient customer service.