How to reactivate dormant NHIF card and continue using services on your mobile phone

After the novel covid-19 wreaked havoc worldwide, most Kenyans lost their jobs and some have even begun turning to the informal sector to make ends meet. One of the benefits of having a formal employment was having a form of health insurance from the state-run National Hospital Insurance Fund. For those who still want to enjoy benefits of NHIF but their cards have been dormant for a while, there’s a simple way they can reactivate their cards.

NHIF has been very important for some Kenyans who rely on the fund to access medical insurance from various health facilities across the country. And for those who haven’t yet selected their preferred outpatient facilities, the process can be achieved by using a USSD code or even via the official android and iOS app on your mobile phone illustrated in our earlier post.  

One of the requirements of having NHIF insurance when you need it is keeping the account active by ensuring timely monthly contributions are made. If you’ve missed the deadline which is usually on the 9th of every month, you can still make the contribution by paying late penalty fee following steps illustrated here.

If for some reason you’ve missed the monthly deadline to make your contribution, then follow the steps in the late payment penalty fee; however, if your card has been sitting around dormant even for more than a year, you can reactivate the card by making a payment to the NHIF by following the following steps.

How to reactivate your dormant NHIF Card;

You’ll need to make a payment of Ksh. 1,500 by following these steps;

  • On your MPESA menu, select Lipa na MPESA
  • Then choose Paybill
  • Enter NHIF MPESA paybill number: 200222
  • Under account number, key in your national ID number
  • Enter the amount: Ksh. 1,500
  • You should receive a confirmation message of the transaction.
  • You can then access their services after a period of 60 days (2months)
  • You’ll also have to continue with regular monthly contributions thereafter reactivating


  1. From April I have not paid my bill, do I have to pay for the whole months I have been not paying? Or how can I d?

  2. Hi…how can I save every month to my mother NHIF card…and yet am out of the country for two years….can I stil use mpesa way?thank you

  3. I lost my job in July 2019 and since then I have not made contributions. I want to start self contribution. After paying the Kshs. 1,500, when do I pay the next monthly contribution?

  4. When I reactivated my account with Kshs 1500 how many months I will take from there to start paying monthly payments?

  5. Hi av not paid for my nhif since June 2019 an l would love to reactivate how do l go about it and will l pay all those months av not paid?

  6. I dont have 1500 cash to reactive the account of my mum,is it possible to pay 500 for three month to reactive the account then l contenue paying monthy

  7. have tried paying to the paybill no. and the message coming back is organization is unavailable. Is there a new number to pay to?

  8. After reactivating my NHIF should I pay the next money after 60days.or I can still pay before those 60days are over.

  9. I need to activate my NHIF account since 2010 as was not with my registered employer to date. What must I do to get it activated. Thanks

  10. I have not paid my NHIF since 2018 October there so if I want to reactivate it should I pay 1500 and wait for 2month for it to be active?

  11. My nhif card has not been paid for 2yrs since l lost my job and now want to pay for it ,if I activate it is it a must that I have to pay the months I didn’t pay when I was jobless?

  12. Since I registered for nhif I changed working place and from then I have never made any contribution,can I still reactivate?

  13. After reactivating a dormant account when can you start using it after the expiry of 60 days and wil I have to pay the whole amount of the previous year or I will pay from when the account has been activated?

  14. I have payed my nhif for the whole year and my card was dormant for like 2 month, can i still use the card or i still have to wait for 2 month

  15. My card has been dormant since 2013 if I pay the penalty of 1500 will it be active after 2 months or am supposed to pay for all those years

  16. I have a dormant nhif card, but the number used to register with got lost, as I try to reactivate the OTP is going to the lost number what can I do to change it to. My current active line

  17. Since the time i lost my job 8n 3008 ave not since used the service so please can i be able to reactivate my number and start using it?

  18. plz can you give me way forward?My number has been dormant since 2008 when my job was terminated upto date.i would like to reactivate my NHIF number and start using it. what can i do as mama mboga?

  19. Hi, I got an account through UHC (Kisumu County) program back in 2018. Now I’m about get employed and my employer wants my NHIF number. When I checked my account status, I’m told it is inactive. How do I go about it once and for all to avoid any inconveniences that may arise when I’ll need NHIF services in future?

  20. I registered nhif in 2019 but I didn’t collect the card, should I register again? If not what should I do to get the pin because I paid the fee…

  21. I reactivated my account with 1000 shillings on 1stnov thats all I had by it viable coz now I want to pay the rest this month plus the penalty?


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