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Airtel Kenya Opens New Franchise Shop in Nairobi CBD

Airtel Kenya now has a new franchise shop located in Nairobi’s Central Business District, where service accessibility and efficiency have received a boost. Located along Gaborone Road, next to Nairobi Textiles, this shop will raise the number of Airtel outlets in Kenya to over 2,600.

Services Offered

The new outlet will offer an important center for Airtel Money agents in Nairobi’s downtown area, serving as an easy access point for float purchase and balancing. In addition, it will offer access to other important services:

  • Wholesale of airtime to distributors
  • Sale of 4G & 5G broadband devices and Pocket MiFi devices
  • SIM cards and SIM swap services
  • Registration of Airtel Money, Paybill, and till numbers
  • Cash deposit and withdrawal services

Enhancing Customer Experience

Speaking during the launch, Airtel Kenya Chief Commercial Officer Aashish Dutt said the new shop is strategically important. “This strategic shop, our 69th outlet, underlines our commitment to enhancing the accessibility and efficiency of Airtel Money services,” the CCO explained.

Dutt emphasized the great customer experience the store will have: “Our customers in downtown Nairobi CBD will now get a chance to have their questions answered in person, amicably without the stress of getting scuffled in the moving crowds.”

Expansion and Inclusion

Most of the network expansion effort at Airtel Kenya has become aggressive in terms of opening up access to more of its products and services. This will further see the company enhance its mobile money offering to businesses and individuals in the CBD, with over 5,000 Airtel Money agents around the Nairobi Metropolitan area.

Airtel remains committed to this journey of expansion, trying to reach all Kenyans and bridge this financial and digital inclusion. The new outlet represents a key move in offering fluid and considerable reliable experiences for the growing Airtel customer base.

Deluxe Trucks & Buses Appoints New GM to Lead Kenya Operations

Deluxe Trucks and Buses East Africa has appointed Hussein Kamal as its General Manager. He brings along twenty years of automotive industry experience, deep knowledge of Kenyan market dynamics, and Ashok Leyland products.

Hussein Kamal joins Deluxe Trucks & Buses from Truckmart Africa, where he spent the past five years as the General Manager for after-sales. With such experience and drive, he is certain to steer growth in the company and increase further presence within the competitive road transport industry in Kenya.

My vision in Ashok Leyland for Kenya is about taking customer satisfaction to a different level by strengthening after-sales support, which holds the key for trucking business excellence in this market. We would strengthen our dealer network and customer-related training programmes with focused marketing strategies to position Ashok Leyland as the leading commercial trucking brand in Kenya, ” Kamal said.

Kamal will bring strategic leadership, business operations management, and drive the growth of the Ashok Leyland brand in the new role. He will be responsible for the overall performance of the business operations in the country, reporting directly to Naresh Leekha, Group Managing Director — Motors Division at Simba Corporation.

“We believe that Kamal’s deep industry and technical knowledge, combined with an unequal familiarity of Ashok Leyland, positions him very well to lead Ashok Leyland’s growth in Kenya,” said Naresh Leekha.

The appointment is happening at a local market where there is an improved demand for high-quality and cost-effective level automotive products. Ashok Leyland power meets the demand by giving the best competitive price and a five-year warranty on service and parts on new vehicles.

Mr. Hussein Kamal brings deep experience, and this major fillip to Ashok Leyland will ensure customer satisfaction and market leadership issues are sorted through his long-time experience and the strong product offerings of the company.

Mogo Offers Low Interest Rates on EVs to Accelerate Adoption in Kenya

Mogo, a leading financier of assets in East Africa has committed Sh1 billion in funding from the US International Development Corporation to finance electric boda bodas and tuk tuks at affordable interest rates for scaling up EV adoption in Kenya.

Mogo has lent out Sh20 billion in the last five years to boda-boda and motor vehicle loans, extending relatively cheap financial products to over 120,000 Kenyans. With the new funding, the firm is eyeing wider distribution of EVs across the country.

“Mogo is focusing on financing e-bikes and three-wheelers, facilitating access to various EV brands by Kenyans in Nairobi and other parts of the country. The move remains key to mitigating global warming through a reduction in greenhouse gas emissions while economically empowering boda boda riders,” said Rauls Leitis, Mogo Business Development Project Manager.

Lower interest rates coupled with reduced loan requirements have a view to making EV ownership more affordable. The industry has it that electric vehicles enable boda boda riders to earn at least Sh300 more daily than their counterparts using fuel guzzlers. This stems from cost savings resulting from fuel and maintenance, coupled with favorable loan terms by Mogo for electric bodas.

Most electric boda bodas run based on a battery-swapping model whereby operators could quickly replace an empty battery with a fully charged one. Coupled with this convenience, the financial muscle from IDFC is expected to further catalyze the growth of the industry in e-mobility in Kenya.

Mogo offers tailor-made services to ease boda boda operators’ transactions, including financing that most may otherwise not have the capacity to access through regular banks. “Given that they are relatedly more expensive at the front end compared to fossil-fuel-powered bikes, this support is even more important for e-mobility. Mogo helps drive electric mobility adoption through lower interest rates for electric bodas, and dramatically reduces required downpayment compared to the fuel bikes, in efforts to ensure more boda boda operators own electric bodas,” he said.

The boda-boda component in Kenya contributes a lot to GHG emissions; hence, e-mobility is important to reduce it and attain the environmental goals in the country. For instance, Kenya intends to be a net zero emitting nation by 2050, and this initiative supports e-mobility; more than 90% of electricity production from this country is renewable; hence, Charge EV Batteries are clean and efficient.

Mogo provides an in-depth onboarding process that enables the new EV owner to understand the differences between fuel-powered and electric bikes, proper handling and battery swapping procedures. This step toward education is very important if a seamless transition to electric mobility is to be driven.

DIB Kenya Launches Internet Banking Platform to Boost Corporate Sector Presence

DIB Bank Kenya has rolled out a mobile banking platform, yet another major milestone in the journey toward digital transformation. The move is aimed at increasing its presence within the corporate banking space by offering a rich set of features that flesh out better security, efficiency, and user experience for their customers.

From Left to right: DIB Bank Kenya Head of Treasury and Representing the CEO’s Office Mary Kanuku, Corporate Customer Yasser Mughal, and Sarit Branch Manager Imtiaz Harunani interact during a customer engagement session at the Sarit Branch. The Bank is committed to strengthening customer relationships and enhancing service delivery through regular engagement sessions. Reiterating the commitment to growth-enhancing innovative digital solutions and Shariah-compliant banking services, Mary Kanuku represented the office of the CEO.

“Our continued investment in digital infrastructure is a testament to our commitment to the innovative solution of banking as the growth drivers for the Bank”, said Mr. Kanuku. “Embracing the digital revolution, DIB is keen to lead in setting new standards in the banking digital space while giving its contribution towards greater economic development of Kenya.”

DIB Bank Kenya, which was inaugurated in May 2017 and is a wholly-owned subsidiary of the Dubai Islamic Bank, has marketed itself as a driver of ethical, sustainable financing that adheres to Islamic law. It announced its first profit seven years since its inception in 2024. Profit before tax for the first quarter of 2024 increased by 105% to Sh6,332 million from a loss before tax of Sh125 million during a similar period in 2023, which was driven by a rise in core revenues, non-funded income, and low impairment charges.

Comprehensive feedback, market research, and customer-centric strategies prevailed at the bank. Its balance sheet had expanded 49% year-on-year to Sh28.2 billion, buttressed by a 49% growth in customer deposits to Sh21.6 billion.

A report on Digital Banking 2024, from Statica, foresees the net interest income for the digital banks market making a massive rise to US$ 255.6 mn (Sh 32.9 bn) by the end of 2024. It is expected that the market will continue to grow at an annual growth rate of 5.25% from 2024 to 2029 and could reach US$ 330.10 mn by 2029.

There has been an increase in the adoption of digital banking in Kenya, changing how people manage their finances and access banking services.

Taxi-Hailing Drivers Demand Better Terms Amid Commission Cap

It was in July 2022 that the commission that digital taxi-hailing apps could charge drivers was reduced by the government from 25 percent to 18 percent. However, this was still not enough for the drivers who consequently called for a countrywide strike on Monday to protest against the working conditions.

The drivers, through the Ride-hail Transport Association, have been demanding to be included in the pricing decision. According to drivers, they bear most of the operational costs, which emanate from insurance, fueling, and parking. Its secretary-general, Zakaria Mwangi, warned that drivers may choose unorthodox ways to come up with prices if their demands were not met.

Drivers could initiate direct disclosure to passengers and impose some general agreement in the pricing of the extra fee for trips, especially to those who would not be willing to pay this extra fee; no one would carry them, added Mwangi.

In reaction, Bolt said it was interested in having conversations with driver-partners so that the company grows and progresses together with them. The company stated how drivers are supported online and physically for their success.

Mwangi who is one of the drivers says 80 to 90 percent of operation cost is spent by drivers, while these one-way app companies unilaterally set the prices for the trip—nothing on their share of expenses. At the same time, he termed the price model as inequitable, unsustainable, and throttling, since price-setters are out of touch with the pains of a driver.

Although drivers had initially lauded the commission cap by the Ministry of Transport and Infrastructure in July 2022, they feel that this was not enough to ease their financial struggles. The Digital Taxi Forum had petitioned Parliament to reduce commissions to a maximum of five percent way back in 2020.

Absa Credit Card Holders Can Now Acquire the Latest Samsung Galaxy Foldables

Introduction of Samsung Galaxy Foldables

Absa credit card holders in Kenya can now prepare to acquire the newly launched Samsung Galaxy foldables, the Z Fold 6 and Z Flip 6, on credit. This opportunity is derived from the existing relationship between Absa Bank and Samsung, allowing Kenyans to buy Samsung devices under the Galaxy series through a credit buying plan.

Launch and Pricing Details

Currently, Samsung Galaxy Z Fold 6 and Flip 6 are on pre-order at KES 264,000 and KES 148,000 respectively, available at select Samsung Experience stores from July 10th. Needless to say, these devices are very pricey. So, Samsung is offering some bit of device financing options on their devices for those who want to purchase on credit. Absa credit cardholders can now get these devices at as low as KES 25,997 monthly installments. Swipe your Absa credit card at the Samsung store and you’re registered for this purchase plan.

Pre-Order Offers

This price applies to all customers during the current pre-order, but it also includes some free accessories like a Flipsuit cover in a choice of colors to match the Galaxy Z Flip 6, or an S Pen Cover for the Galaxy Z Fold 6. The pre-order offers are only available until July 31, 2024.

First Impressions

Samsung Galaxy Z Fold 6

According to Samsung, the Z Fold 6 is the lightest and slimmest foldable in the Galaxy Z series. It maximizes new technology to reduce display creasing, and it’s barely perceivable during first-time use. One of the biggest upgrades includes the Snapdragon 8 Gen 3 processor for high-level performance that powers ray-tracing for a much more lifelike gaming experience. The new hinge structure will also make the phone flatter and less curved at corners, preventing dust from entering.

Samsung Galaxy Z Flip 6

The other features of the Galaxy Z Flip 6 include a Snapdragon 8 Gen 3 processor and an IP48 rating for overall dust and water resistance. One of the most obvious updates is the 50MP camera, which replaces the 12MP camera on the Z Flip 5. Even more, it hosts some AI-powered features like smart replies tailored for its cover screen.

Safaricom’s Voice Revenue Decline: Adapting to a Changing Communication Landscape

Safaricom, the leading telecommunication firm in Kenya, has had a tremendous shift in its voice revenue model. Increased competition and growth of alternative channels of communication have been at the core of this shakeup to the legacy voice business that used to be the centrepiece of revenues for the company. In a bid to counter this drop, loaned airtime, free calls, and reverse calling—innovative solutions put in place by Safaricom—are at the core of powering more than half of its voice usage.

Background Information and Evolution

Peak and Decline of Voice Revenue

Safaricom’s voice revenue hit a high of KSh 95.8 billion in the year ending March 2019, the heyday of traditional telephony. At that time, most Kenyans were purchasing airtime in cash, and voice calls were the favorite mode of communication. In the two succeeding years, however, voice revenue has constantly dropped and fell to KSh 79.5 billion by March 2024.

Competitive Pressures and Alternative Channels

Voice revenues have been falling due to an increase in competition from other players within the industry, such as Airtel Kenya, and substitution effects from new and alternative channels of communication like WhatsApp and social media. These changes have needed a strategic replacement by Safaricom in ensuring that the company sustains its customer base and the revenue streams.

Innovative Solutions and Their Impact

Okoa Jahazi and Reverse Calling

A number of innovative solutions were rolled out by Safaricom to reduce the decline in revenues:

  • Okoa Jahazi: This is a service started in 2009 that allows subscribers to borrow airtime if they do not have enough to purchase it immediately.
  • Reverse Calling: This was started in 2019, whereby callers who do not have airtime are allowed to make a call at the expense of the receiver. Since it was launched, the service has supported more than 130 million calls, attesting to its popularity among low-income earners.
    Free Call Initiatives


To enhance usage, Safaricom has introduced free call initiatives:

  • 3-Second Free Call: This enables a call setup of up to three seconds free of charge, primarily for very urgent communications.
  • Fuliza Airtime Plans: As part of this bigger service the company offers, known as Fuliza by Safaricom, this provides short-term credit for purchasing airtime. This unlocked KSh 19.8 billion in the purchase of additional airtime from November 2022 to March 2023.

Overall Impact

These have offset declines in voice revenues by raising the usage levels. In the year ending March 2024, these interventions contributed over 50% of the voice usage, translating into about KSh 39.75 billion worth of talk time.

Financial Performance and Strategic Adjustments

Usage and Revenue Trends

Minutes of use per subscriber increased 15.9 percent in the year ending March 2024 from the same period a year earlier, even as voice revenue continues to fall. The rate per minute decreased 12.7 percent to KSh 1.25 as a result of the competitive market and alternative ways of communicating. Overall voice revenue slightly dropped from KSh 80.9 billion to KSh 79.5 billion year-on-year.

Mobile Termination Rates (MTRs)

Voice revenue has also been affected as a result of revision in MTRs. In November 2023, the Communications Authority of Kenya slashed MTRs from KSh 0.58 to KSh 0.41 per minute. This has further consumed into Safaricom revenues in that it used to be a net beneficiary of the charges due to its dominant market share.

Future Outlook and Diversification

Long-term Decline and Strategic Shifts

Although voice revenues are likely to remain on a long-term downward trajectory, it has diversified these revenue streams quite well. This move has been largely offset due to growth in its data and mobile money business, now taking a higher contribution towards total revenues.

Embracing Digital Transformation

Safaricom has been able to keep up with the changing communication environment, which reflects a consideration not only for innovation but also for customer-centric solutions. Leveraging digital technologies coupled with an extension of its services brings on board a means for Safaricom not only to maintain market leadership but also to be able to drive future growth.

Safaricom Surpasses Airtel Kenya in 5G Site Deployment: A New Era of Connectivity Competition

Safaricom is now boasting more 5G sites than Airtel Kenya, placing it at the top in terms of the number of fifth-generation sites against its rival, and aggressive expansion amidst the heating up of competition in the fast-growing data business for the telecommunication industry in Kenya. According to the latest annual report by Safaricom, it had activated 803 5G sites as of the end of March 2024, ahead of Airtel’s 690 sites.

This is a dramatic shift from the previous year where Airtel led with an additional 370 sites as opposed to Safaricom’s 205. In the past one year, Safaricom has added 598 new 5G sites, maximizing its target of 595, while Airtel expanded its network with 320 sites to a total of 690 while also expanding its coverage to 39 counties from the current 16.

Aggressive expansion by Safaricom has increased its 5G coverage to 43 counties out of the 47 in Kenya, from 23 counties a year ago. “Since the activation of our 5G service in March 2021, and its subsequent launch in October 2022, we have expanded network access greatly, with 803 5G sites across 43 out of the 47 Kenyan counties, as at the end of March 2024,” the telecom giant indicated in its report.

Looking forward, Safaricom eyes more than doubling the current 5G sites to above 1,700 within a year, which will consolidate its position as a market leader. The expansion will be part of the company’s wider plans to get people super-fast internet access at work, home, and on the move, supplementing its fast-growing fiber network. This aggressive target underpins the firm’s commitment to ensuring that an increased supply of high-speed internet services is availed throughout the country.

Although the rollout has been rapid, the challenge to adopting 5G technology remains largely because high-end smart gadgets are required, and these require rather expensive data bundles for one to access the network—elements that keep the super-fast 5G service beyond the reach of many users. The move by Airtel to roll out a 5G-enabled router last month could be a potential game-changer. The device will bring 5G to life for those who wish to access the Fifth-Generation mobile connectivity without spending a great deal of money on the purchase of expensive 5G-ready smartphones.

Airtel, the second-biggest telecom operator in Kenya, rolled out its 5G mobile broadband network, taking it only a few months after the first launch made by Safaricom in October 2022. This sets the friction between these giants to drive further innovation and expansion in Kenya’s landscape.