Safaricom attributes the slow environment to a cut on two of its critical undersea cables, which are central to delivering its traffic in and out of Kenya. The mobile service provider assured customers that redundancy measures have since been activated to minimize service interruptions until full restoration of the cables is done in a statement.
The outage has affected services, including the M-Pesa Super App and Safaricom App. Safaricom has called for customers to either use the USSD code *334# for M-Pesa services or the SIM tool kit as alternatives.
Airtel Kenya issued a similar statement, urging customers to use the USSD code *334# for accessing Airtel Money services. Other internet service providers like Zuku communicated the issue with their customers via text message.