How to check how much you have in your KCB bank account using a mobile phone

Checking your account balance has never been easier, especially after several financial institutions in the country embraced the use of USSD codes. The Kenya commercial bank in particular has a simple way that customers can query how much balance they have in their accounts right on their mobile phones.

By utilizing USSD code, customers don’t necessarily need to have a smartphone or install an app of any kind. Any type of phone such as the commonly referred to as “kabambe” which is another word for a feature phone can access the bank’s services by using USSD code option.

How to check your KCB account balance on your phone

This service requires that you are already subscribed to KCB Mobi bank which essentially gives the necessary credentials to access your account on phone.

  • On your phone, dial *522#
  • You’ll be prompted to enter your PIN. Enter then press on OK
  • Select “My Account” from the menu
  • On the next screen, choose “Balance Enquiry
  • You’ll receive a text message with your bank account balance.


  1. This method doesn’t work. It keeps on telling me invalid pin and I am sure that is the one. I can actually access it through Vooma so it’s the correct one.

  2. Hey the time I opened the account they never gave a pin ,its hard for me to check my account balance through the phone plzz help me to get the pin

    • the charges for *522# are rather expensive and customer care persons keep insisting one uses it. considering that there are relatively high charges at every step of utilizing USSD method it disturbing and in time of emergence, kcb will fail here

  3. KCB Customer care persons are imcompetent and barely help especially with mobile banking, internet banking and app banking their apps are slow and unresponsive..


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