Bolt, the digital ride-hailing platform, has announced the introduction of a driver selfie check feature in its app to enhance passenger safety and prevent driver impersonation and account sharing. The move is part of Bolt’s continuous effort to innovate and provide superior safety features to its users.
The new feature will prompt drivers to take a selfie once they go online, which will be used to verify their identity and ensure that their details correspond with the shared photos. If the selfie fails to match the previously shared details, drivers will be restricted from offering services on the app until their details are verified. This way, the safety of both riders and drivers on the platform is enhanced.
In a statement, Bolt country manager Lina Ndung’u said, “The safety of riders and drivers on our platform remains of utmost priority. Our mission revolves around offering affordable, quality, and safe services, and through this new driver selfie check feature, we aim to offer a safe rider mobility experience to all users on our platform. The new feature will discourage driver impersonation and continue to strengthen our mobility service by enhancing the safety of riders.”
The new driver selfie check feature is a significant step towards improving the safety of ride-hailing platforms. Driver impersonation has been a concern for passengers, especially those who rely on ride-hailing services for their daily commute. This feature will help to deter fraudsters from posing as drivers and stealing personal information or money from unsuspecting riders.
Bolt’s commitment to enhancing rider safety is also evident in other safety features incorporated into the platform. The drive and car verification feature allows riders to check and confirm that the driver and car that picks them up is the same as the one displayed on the app. This feature gives riders added confidence that they are getting into the right car with the right driver.