Bolt Enhances Rider Safety with New In-App Cancellation Option for Offline Trips

Bolt has unveiled a new cancellation option within its app. The feature aims to discourage users from engaging in offline trips and transactions, promoting a safer and more reliable experience for both riders and drivers.

Under specific circumstances, riders now have the ability to cancel a trip by selecting the option ‘driver asked to pay off-the-app.’ This empowerment allows users to promptly respond to situations where a driver requests payment for a trip outside the app, demands payment surpassing the agreed-upon fare, or encourages trip cancellation to go offline.

Linda Ndungu, Country Manager at Bolt, expressed the company’s satisfaction in introducing this latest cancellation option. She emphasized the goal of reducing offline trips and addressing instances where drivers deviate from the platform’s agreed-upon terms. Ndungu stated, “At Bolt, we strongly discourage any form of offline transaction or negotiation between drivers and riders. This not only jeopardizes the safety and reliability we strive to maintain but also renders essential safety features, such as GPS tracking and SOS coverage, inactive.”

The safety features embedded in Bolt’s app, known as the Safety Toolkit, play a pivotal role in ensuring the well-being of both drivers and passengers. Designed to function exclusively during active (in-app) trips, these tools provide an additional layer of security.

Ndungu further explained, “When drivers and riders go offline, they compromise these vital safety features, leaving users vulnerable and without access to critical in-app safety tools. Remaining online ensures the effectiveness of these features, prioritizing the safety of our users.”

To deter drivers from repeatedly soliciting offline trips, Bolt has implemented strict measures, including temporary bans and account suspensions. This underscores the company’s unwavering dedication to maintaining a secure platform for all users.

Bolt’s commitment to providing a secure and reliable ride-hailing experience is reinforced by the introduction of this new cancellation option. By offering riders a powerful tool to prioritize their safety and well-being, Bolt continues to evolve its platform, ensuring a safer environment for everyone involved.

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