Carrefour has launched a new self-service checkout system at its Westgate Mall location in Kenya. The system allows customers to complete their shopping and pay for their purchases without the assistance of cashiers, which will revolutionize the shopping experience in the country. The new system is designed to provide a quick and efficient solution to long queues and other inconveniences caused by traditional manual checkout systems.
The self-checkout counters at Carrefour’s Westgate Mall location are equipped with digital screens and handheld barcode readers that allow shoppers to scan their items and pay using cashless options like M-Pesa. Customers can start the service by clicking on the “Start” button on the digital screen, scan their items using the barcode reader, and complete the transaction by tapping “Finish & Pay.” This service is currently reserved for shoppers with fewer than 15 items, but Carrefour plans to roll out the system to other stores across the country in the near future.
According to Christophe Orcet, the retail regional director for East Africa at Majid Al Futtaim, which is the exclusive holder of Carrefour’s franchise in Kenya, the new self-checkout service is the first of its kind in Kenya. He added that customer feedback in other markets where the service has been introduced has been overwhelmingly positive.
Carrefour operates 19 outlets in Kenya, with 15 located in Nairobi, and two stores each in Kisumu and Mombasa. Recently, Carrefour opened a new branch in Nairobi’s central business district, ending its absence from the city center, where its competitors have already established their operations.
The introduction of the self-service checkout system at Carrefour’s Westgate Mall location is a significant development in the Kenyan retail industry. The new system provides a convenient and efficient solution to long queues, which will undoubtedly enhance the overall shopping experience for customers. By introducing this technology, Carrefour has once again demonstrated its commitment to providing innovative solutions that cater to the evolving needs of its customers.
As Kenya continues to grow and develop, the adoption of advanced technologies like self-service checkout systems will become increasingly important. Carrefour’s new system has set a standard for other retailers to follow, and it is likely that we will see more retailers adopt similar technologies in the future, as they strive to provide more convenient and efficient solutions for their customers.