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How to divert or forward incoming calls to another number or voicemail on Safaricom network

Whether you just don’t want to receive any phone calls or prefer to have them transferred to another device, Safaricom has a simple way that subscribers can use to forward or divert incoming calls. You have an option of diverting phone calls to your voicemail so you don’t miss any important message or have them forwarded to another phone number altogether. The process can be achieved by using simple USSD code steps on your device as I’m going to illustrate in this editorial.

There are various reasons or situations that may necessitate someone to divert calls, and in most cases, users may prefer to have incoming calls forwarded especially if the line is currently engaged or not accessible. In fact, I prefer having a voicemail handle calls that come-in while my phone is not in a position to receive them; such as being offline or engaged and, in some instances, when I’m out of coverage area.

How to divert incoming calls to voicemail on Safaricom line

There are two ways you can activate voicemail on your phone; when you are on another call and when you are not reachable

  • To divert calls when you are on another call, dial **61*0722122# or **67*0722122# to activate
  • You can check the status by dialing *#67# or *#61#
  • To divert calls when you are not reachable, for example when your phone if off or out of coverage area, dial **62*0722122#
  • You can check the status by dialing *#62#

How to divert calls to another mobile phone number

  • To divert all incoming calls, dial **21* followed by the mobile number you want calls to be diverted to followed by “#” such as **21*0722222222#. You can check the current status by calling *#21#.
  • If you only want to divert calls that you do not want to receive, then dial **61* followed by the mobile number you want calls to be diverted to followed by “#” such as **61*0722222222#. You can check the current status by calling *#61#.
  • To divert incoming calls only if your primary phone is off, dial then dial **62* followed by the mobile number you want calls to be diverted to followed by “#” such as **62*0722222222#. You can check the current status by calling *#62#.
  • To divert incoming calls only if your primary phone is engaged, dial then dial **67* followed by the mobile number you want calls to be diverted to followed by “#” such as **67*0722222222#. You can check the current status by calling *#67#.

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