How to use Safaricom’s Reverse Call Feature to let the recipient pay for the call charges

Remember them days when we used to reverse call almost anytime we were using the call booths? Well Safaricom just unveiled a similar feature only it works for calls made from Safaricom to Safaricom network alone. The feature will be available to the entire customer base that Safaricom owns which spans beyond 31 million customers.

Safaricom’s reverse call feature basically transfers the cost incurred on the call to the receiver and is achieved by having the caller add “#” at the beginning of receiver’s phone number. For instance, if you are calling 0722000000 and want to transfer call charges to that number, you’ll need to dial #0722000000 instead.

Speaking on the development, the tech giant’s chief customer officer Sylvia Mulinge said the telco was committed to introduce products that are relevant to their needs. She also added that the initiative had been tailored to mirror the relationship between the telco with a goal of empowering them to always remain connected with their loved ones.

A customer receiving a reverse call request will see the caller’s details appear on the screen as normal, but once they pick the call, they will receive a voice prompt asking them to key in “1” to accept the reverse call. The cost of the call will be equivalent to the receiver’s normal call cost.

The service is only available for on-net calls and will not be applicable for off-net, roaming and international calls.

The Reverse Call feature complements Safaricom’s existing “Please Call Me” service which enables a customer to send five free messages to other customers requesting for a call back.

How to make a reverse call on Safaricom’s network;

  • First the recipient must have enough airtime for the reverse call
  • Dial recipients number starting with” #” followed by contact number i.e #0722000000
  • Receiver must accept by entering number “1” when prompted
  • Otherwise the receiver can answer by entering number “2” to reject the service
  • Call is charged at normal rates just as it would under a normal phone call


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