Safaricom has introduced an update regarding its reverse call service, which it explained that a customer will now be charged if they request the service for more than the second time in one day. This is a shift from previous mode, where the customer could make unlimited reverse calls for free. Under the new terms and conditions expected to take effect immediately, just the first two requests for a reverse call within a day will be free.
Under the new amendments to the policy, any other attempt to reverse call on the same day will attract a fee of Ksh 0.5. Safaricom said this was in a bid to try and put the breaks on the abuse of the service by users. It is clear some people just don’t care, even if they have enough airtime.
“This service will be free to the initiator of the reverse call for up to two requests in a day. Subsequent reverse call requests made within the day (after the first two requests) will be charged an access fee of Ksh. 0.5 per reverse call request,” the company clarified.
The reverse call service will be applicable on calls within the Safaricom network. Safaricom is credited with being the first to launch the reverse call service, which initially launched the “Please Call Me” feature in its system back in June 2019. In other words, to use Safaricom’s reverse call service, the user should dial the number by inserting the symbol ‘#’ before dialing the number of the person being called, for example, #0722000000.
The change reflects how Safaricom keeps managing service usage while keeping it accessible and efficient for genuine use by reverse call features.
ok