Redeem Your Safaricom Bonga Points for Great Prizes

Ever since Safaricom’s Bonga Points reward scheme was introduced in Kenya way back in June 2007, the program has experienced various developments as well as popularity leading the way for other mobile service providers in the country. Today, every mobile service provider in Kenya has introduced its own loyalty reward scheme to award subscribers who stay and use its network with great prizes, Safaricom’s Bonga Points Program was introduced with limited features; however, the program has evolved over years to become the best of its kind in Kenya. Essentially, subscribers are required to enroll into the program and accumulate points by consuming the provider’s services; in the case of Bonga Points loyalty program, subscribers are rewarded with 1 Point for every Kshs.10 spent on Safaricom’s network.

How to Enroll into Safaricom’s Bonga Points Program;
To enjoy Bonga Points reward scheme, subscribers are required to enroll by dialing *126# on their mobile phones using a Safaricom Sim and select enroll to Bonga Points. You’ll receive 10 Bonga Points immediately for joining the program and start accumulating Bonga Points as you consume Safaricom’s services. Other similar programs such as Airtel’s Zawadi points work in a similar manner; however, unlike other service providers who have airtime as the only redeemable reward currently, you can redeem Bonga Points for fabulous prizes such as laptops, phones, modems, airtime and other phone accessories.
How to Redeem Bonga Points for Great Prizes;
  As soon as you have accumulated enough Bonga Points, you can redeem them for fantastic prizes at any Safaricom shop. Dial *126# on your mobile phone and select redeem bonga points on the menu (option 2), you’ll then be presented with a list of redeemable prizes, Select your preferred prize depending on accumulated bonga points. A new development (PIN security) to bonga points enhances safety of your points; initially, anyone was able to transfer your bonga points without knowledge.
How to Set Pin security for your Bonga Points
The introduction of PIN security on Bonga Points bars anyone from transferring your points without consent; this development comes a time when Safaricom introduced yet another feature allowing subscribers to share their Bonga Points, this feature is available for both Postpaid and Prepaid customers. Dial *126# on your phone and choose select new Pin (option 5), you can also dial *126#5# and press call button.
How to Share/Transfer Bonga Points;
When it comes to redeeming bonga points, sometimes subscribers are limited by the number of accumulated points to get their preferred prizes, in this case, you can ask your friends, colleagues or family members to transfer additional points to your Safaricom Sim. Dial *126# and select Transfer Bonga Points (option 4), alternatively, you can just dial *126#4#. To transfer bonga points using a text message, create a new text message with #’s>and send to 226 i.e. 300#0722000000 and send to 226.


  1. I live in the diaspora and I can only top up with Mpesa. I have been away for two years, I can’t remember the amount of direct card top up i did in 2010 or thereabout. Please confirm that that is the only criteria I can use to set up pin for bonga points.
    There are no safaricom cards abroad despite the fact that I still promote safaricom through Mpesa transactions weekly.
    Relieve me of this frustration of direct top up by card since even topping up with MPESA is also direct top up!


  2. I have 9000 bonga points and want to redeem them with Asha 205, is it available in Safaricom shops. am at Nairobi

  3. I am just disapointed after loosing my bonga points of 500 to safaricom and yet customer care cannot explain this. Even after trusting them for the last eight years i am shocked to discover that they can do this even after several people have complained of noticing less airtime after reloading their accounts and yet i could argue blindly. I was promised that the technician will call me to explain but i have not heard from them.I am thinking of moving to other networks which are trustworthy. I know they have nothing to loose if one customer leaves, but i am better off where there are less people but secure. I miss Michael Joseph!

  4. I am jst tired of safaricom customercare cauz after getting 13000 bnga pnts going to their shop to get a phone, they say the phones to redeem are over.i ws jst pissed off with the act.#Kisii customer care

  5. Ok i enjoy the customer care services but there was a time i sent money wrongly and was withdrawn cant u guys be blacklisting who take money which was not send to them illegally and they be penalised so that this bad habbit can stop its so anusance.

  6. I have always been a safaricom network user for the last 10yrs.Something has changed coz not long ago you could call customer care and in less than a minute you are attended to.I have in the recent passed tried calling but all in vein.Am contemplating moving to another network. Thanx Bob.

  7. Need to know of the safari shop or dealer near Nairobi west where I can get merchandise on my bonga points.
    Thank you
    Mohamed Mahmud Mughal
    Tel: 0729638093

  8. I have over 6000 bonga points lost my phone currently using a cheap one but wanted to upgrade to an android double sim phone with 5000 bonga points plus some cash. What Samsung phones can i get?


  9. I always try to create my bonga pin, but am disappointed coz i always receive notification that either the id number or the last top-up amount are wrong. what should do? i hope you will be of any help to me!


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