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ODPC Urges CBK to Revoke Licenses of Two Digital Lenders Over Data Protection Violations

The Office of the Data Protection Commissioner (ODPC) has asked the Central Bank of Kenya (CBK) to revoke the licenses of two digital lenders for persistent breaches of data protection laws.

In a statement, the ODPC said despite previous administrative actions against these lenders, borrowers are still complaining of intrusive and aggressive practices, hence the call for stricter enforcement.

Breaches and Data Protection Laws

According to the ODPC, digital lenders are still violating data protection regulations, particularly on the use of borrowers’ personal information, including unauthorized access to phonebooks. This has continued even after the CBK introduced new regulations to curb such breaches.

The CBK’s Digital Credit Providers Regulations of 2022 prohibit digital lenders from accessing customers’ personal contacts or sharing sensitive information online, yet some lenders are still practicing what was meant to be curtailed.

What the Regulations Say:

  • Debt Collection Practices: Digital lenders are not allowed to access a borrower’s phonebook or contact list to pressure family and friends into repaying loans.
  • Online Shaming: The regulations also outlaw posting personal or sensitive borrower information online or on other public forums to shame defaulters.

More Complaints from Borrowers

Immaculate Kassait, the Data Commissioner, said the breaches are persistent. “We have seen a reduction in complaints, but we still have rogue digital lenders,” she said, referring to the repeat offenders.

The CBK can suspend or revoke the licenses of lenders who breach these regulations. The ODPC has written to the CBK to take action against the repeat offenders.

Digital Lenders’ Rogue Practices

A spot check in June 2025 found some digital credit providers (DCPs) had gone back to old debt collection methods. One is Chapeo Capital Limited, a CBK-licensed lender operating apps like ZKPesa and Chapeo Cash. The company was found to have sent harassing messages to individuals on borrowers’ contact lists, asking them to pressure their contacts to repay.For example, one of the messages read: “Your contact **** has an outstanding loan of Sh1,720 for 7 days despite several reminders. This is business money and payment is expected ASAP. Please urge them to pay NOW.”

Other digital lenders under the spotlight are Whitepath, Rocketpesa, Platinum Credit, Azura Credit and Mulla Pride, all of which have been accused of debt-shaming. Some of these companies have already received regulatory warnings and fines.

Support for Tougher Enforcement

The Digital Financial Services Association of Kenya (DFSAK), which represents digital lenders, is backing ODPC’s stance. The association’s chairman, Kevin Mutiso, said some licensed lenders had become complacent, thinking the CBK and data protection rules would be soft.

“There is a perception that regulation can be managed. Enforcement will be a signal that this can no longer be the case,” Mutiso said, adding that swift enforcement will restore the image of digital lending.

Current Digital Lending Landscape

As of June 2025, the CBK had licensed 27 digital lenders, but over 574 digital lenders are still awaiting approval. The CBK started regulating the digital lending sector following public outcry over exorbitant loan costs and aggressive debt collection tactics.

Digital lending has become a popular option for many Kenyans seeking quick, unsecured loans for emergencies. However, issues related to high-interest rates, harassment, and data privacy violations have raised concerns about the sector’s regulation and ethical practices.

Government Reaffirms Full Ownership and Control of e-Citizen Platform

The government has officially confirmed it has full ownership and control of the e-Citizen online platform and that all data in the system is managed by the state. This comes at a time when there were concerns about the platform’s data security and control.

At a press briefing in Mombasa after a meeting with the National Assembly Departmental Committee on Administration and Internal Security, Dr. Belio Kipsang, the Principal Secretary for Immigration and Citizen Services, shared key details about the platform.

e-Citizen Handover to Government

Dr. Kipsang said the government took over the e-Citizen system from Webmaster, the original developer of the platform, after a procurement process. The contract was later awarded back to Webmaster but only for system maintenance.

“The government took over the e-Citizen engine from Webmaster and the contract was awarded back to the same company for system maintenance,” Dr. Kipsang said.

The government also confirmed that this included the source codes, system architecture, knowledge and control of the platform.

Since its launch in 2013, e-Citizen has become an integral part of Kenya’s digital governance and a one-stop-shop for accessing government services online.

Growth and Impact

According to Dr. Kipsang, e-Citizen has grown in user registration and services. Over 13.67 million Kenyans are now registered on the platform and 500,000 daily visits.

The platform has generated over Sh500 billion in revenue since launch and daily collections of Sh700 million to Sh1 billion.

The number of services has also increased from 397 services in 2022 to over 21,000 services. This has made it possible for Kenyans to access government services anytime and anywhere contributing to the 24-hour economy.

Efficient Use of Public Resources

The National Assembly Committee, led by Vice Chairman Dido Rasso, emphasized the need to ensure resources invested in e-Citizen are used well.“We want to see that the resources Kenyans put in e-Citizen are used for them. As Parliament we will work with the Ministry and Treasury to fund the system well,” Rasso said.

Kenya Launches AI Skilling Project to Empower 100,000 Public Sector Workers

Kenya is gearing up for a technological revolution in public service with the launch of a Artificial Intelligence (AI) Skilling Project Board. The project aims to equip 100,000 public sector employees with the skills to integrate AI into their daily work and improve government operations and decision making.

First Meeting Kicks Off the Program

The program was launched this week during the first project implementation board meeting for the Regional Centre of Competence (RCOC) on Digital and AI Skills for Public Service. The meeting was co-chaired by Eng. John Kipchumba Tanui, the Principal Secretary for ICT and Digital Economy, and Lars Tushuizen, the Deputy Resident Representative for UNDP Kenya. It was a big step forward in driving AI adoption in the Kenyan government.

The meeting brought together government agencies, development partners and global tech leaders including Microsoft to fast track the integration of AI in public service delivery.

Project Governance and Oversight

One of the outcomes of the meeting was the approval of the Project Board’s composition, the governance structure to oversee the project. The Continued Implementation Plan for the Digital & AI Skills Agenda was also endorsed, a clear roadmap for national and regional impact. This is a big step towards a digitally enabled public sector workforce in Kenya.

Train 100,000 Public Servants

One of the highlights was the establishment of a merit based selection procedure for the first cohort of 10,000 public employees, with 66% of them already ready to start training. Over time Kenya will scale up the program to 100,000 public servants to improve government efficiency and decision making through AI driven solutions.

This is not just about equipping local public servants with the skills for today’s challenges; it’s also part of Kenya’s vision to become an AI hub in Africa. Kenya has committed to share its AI training methodology and resources with 37 other African countries to promote regional cooperation and public sector reforms across the continent.

Position Kenya as an AI LeaderAccording to Eng. Tanui, “With this we are positioning Kenya as a continental leader in AI excellence, efficiency, decision making and inclusive governance”. This is in line with Kenya’s National AI Strategy (2025-2030 which was launched a few months ago and is fully funded by government.

Investing in the Future

Government has committed $1.19 billion (Ksh. 152 billion) to the National AI Strategy with 50% of the funds going into building the AI infrastructure. This massive investment will ensure Kenya not only adopts AI but also becomes a regional and global leader in AI governance and innovation.

Safaricom Wins Best Use of Digital Technology at the CIPS Africa Excellence Awards 2025

Safaricom PLC has been crowned Best Use of Digital Technology at the Chartered Institute of Procurement & Supply (CIPS) Africa Excellence in Procurement and Supply Awards 2025. This award recognises Safaricom’s impressive use of Artificial Intelligence (AI) in procurement.

A Game Changing AI Solution

The award is for Safaricom’s AI powered Supply Market Analysis initiative, a solution that provides real time market trends, supplier landscapes, cost structures, competition and commodity risks. This digital innovation has reduced market analysis time from nearly a month to 10 minutes, enabling faster and more informed sourcing decisions.

By improving procurement efficiency, the initiative has not only accelerated tender cycles but also cost insights leading to more strategic sourcing decisions that impact the bottom line.

Driving Procurement Efficiency and Agility

This award is a testament to Safaricom’s commitment to adopting digital technologies to improve efficiency and agility in the business. The AI solution is part of a suite of digital tools being rolled out across the organisation to transform procurement into a more innovative and responsive function.

Safaricom CEO Dr. Peter Ndegwa said, “This award brings us closer to our vision of being Africa’s leading purpose-led technology company by 2030. By using AI to work smarter, we are making our operations faster, smarter and more innovative.”

Safaricom Leads the Way

Safaricom was chosen from a strong shortlist that included Rohloff Group for Energy Management and World Vision East African Region for Contract Life Cycle Management (CLM). This win shows Safaricom is setting the benchmark for the industry through the use of digital tools that enable decision making and efficiency.

About the CIPS Africa Excellence Awards

The CIPS Africa Excellence in Procurement and Supply Awards celebrate organisations that are leading change in procurement and supply chain management. These awards recognise companies that are setting standards, driving value and advancing the procurement profession across the continent.

HELB Awards Loans to Over 136,000 First-Time University Students for the 2025/2026 Academic Year

The Higher Education Loans Board (HELB) has disbursed loans to 136,634 first time university students for the 2025/2026 academic year. This is a big push from the government to support students under the new Student-Centred Funding Model.

In a statement on August 15, 2025, Education CS Julius Ogamba announced the news, saying the government is committed to reducing the financial burden on new university students by providing both tuition and upkeep loans.

The New Funding Model: A Game Changer for Students

This year’s loan disbursement is part of the efforts to ensure higher education is accessible to all qualified students regardless of their financial background. Under the Student-Centred Funding Model, the amount of financial support a student will receive will depend on their financial need and the cost of their program.

According to the Ministry of Education, university fees per semester will range from Ksh 5,814 to Ksh 75,000 depending on a student’s financial need and the program they are in. This is part of the government’s efforts to reduce the cost of university programs and make it easier for more students to access education.

What Does This Mean for Students?

For many first time students these loans are a lifeline. The funds will cover tuition fees and upkeep, a big relief to students and their families. Students who have applied for loans can now check their upkeep loan awards via the HELB student portal on the Higher Education Financing website. They should also liaise with their respective university administration offices for specific fee payment schedules.

A More Affordable University Experience

Disbursement of these loans is a big step in ensuring no student is left behind due to financial constraints. As CS Ogamba said, this is in line with the government’s commitment to quality education and equitable access to higher learning for all students. The goal is not just to make education affordable but also sustainable and inclusive for Kenya’s long term development.

With the reduction in semester fees and these loans, students and families will feel some relief from the financial pressure of pursuing a university education.

DT Dobie Bids Farewell After 76 Years of Automotive Legacy in Kenya

For over 7 decades DT Dobie was a household name in Kenya’s automotive industry, a symbol of class and style, especially through its iconic Mercedes-Benz franchise. But after 76 years of operations, the company is now officially closing its doors, leaving behind a rich legacy in the Kenyan automotive market.

A Legacy in Kenya’s Automotive History

Founded in 1949 by Colonel David Theodore Dobie, a British Army veteran of World War II, DT Dobie first made its mark by getting the Mercedes-Benz franchise for East Africa. The company quickly grew to become a major player in the automotive sector, dealing not just in luxury passenger vehicles but also in heavy commercial trucks. Colonel Dobie’s love for cars came from his experiences during World War II when he served in Germany.

Over the years the company expanded its portfolio to include international automotive brands such as Nissan, Volkswagen, Renault and Hyundai including their trucks and buses. DT Dobie was the leading distributor for these big brands, offering customers top notch vehicles and services.

Challenges and the Fall

However despite its past successes DT Dobie faced significant challenges in recent years. In 2014 the company lost the Nissan and Renault franchise in Kenya to Imperial Group from South Africa. This was a big blow especially the loss of the Nissan franchise which had been with DT Dobie for 50 years.

This was largely as a result of CFAO Motors (DT Dobie’s parent company) being acquired by Toyota Motor Corporation and the subsequent restructuring of the company. The departure of these key franchises and the restructuring put DT Dobie on a tough spot.

Merger and Restructuring

In an effort to weather the storm DT Dobie merged its operations with CFAO Motors Kenya (formerly Toyota Kenya) on April 1, 2023. This merger created the largest automotive distributor and service provider in the country. But this was part of a broader restructuring plan to consolidate the two companies’ operations in a competitive market.By 2016 Toyota Tsusho Corporation (TTC) a major player in the Toyota Group had acquired 100% of CFAO shares. This acquisition led to an internal group reorganization where TTC would consolidate all its African operations including Toyota Kenya under the CFAO brand.

The End of DT Dobie

Despite the merger and the shift to a unified brand under CFAO in Africa, the end of DT Dobie as a separate entity was inevitable. As of June 3, 2023 the company went into liquidation under the Insolvency Act. Mark Gakuru the official receiver and liquidator announced that the official liquidation process would commence, with creditors required to submit claims by September 15, 2023.

This marks the end of DT Dobie’s long and storied history in Kenya’s automotive industry. The company’s exit also marks the end of an era for many Kenyan consumers who had come to associate DT Dobie with prestige and quality.

How the 2025 Minimum Wage Increase Will Affect Your Business

Minimum wage increases are a certainty as the government looks to keep up with the rising cost of living and ensure that employees are paid fairly and have enough to survive and thrive on. However, these increases can- and will- affect your business, especially if you are finding that you are already scraping your income threshold. Then, here is how the minimum wage increases will affect your business.

How can minimum wage increases affect businesses?

You might think that the new minimum wage will provide large benefits to your employees, and you might be incredibly happy for them.

However, there are a number of downsides for business owners.

If business owners are already struggling to make a profit, they may panic about where they are going to get the money they need to pay their team members. This could leave them without a proper income- and struggling to keep their businesses going.

Many businesses, including yours, may need to increase the costs of their products. This is especially the case since their rent may increase, along with supplier costs, as other companies and individuals feel the strain of these wage rises. In some cases, you might end up pricing your customers out if you are not too careful.

The minimum wage rises can also affect your business as you might not be paying your team as advantageous a wage as you were previously. This might mean that you need to increase your team’s wages, even if they were already earning above the minimum wage. This can be incredibly frustrating, but if you do not, you may find that your employees are dissatisfied and will look for better-paying jobs.

Whatever you do, it is essential that you are always aware of minimum wage laws and that you implement them as soon as possible. This will stop you from falling on the wrong side of the law.

How can you manage these impacts?

There are several ways to mitigate these impacts and get back on your feet. If you are struggling to get back on your feet even after trying these steps, you might consider speaking to the professionals at The HR Dept. Here, they will be able to guide you on your best course of action, ensure that you are paying your employees correctly and remain on the right side of the law, and inform you of any changes. Additionally, they will be able to help you manage your employee costs and boost your team morale. This will enable your company to continue growing from strength to strength, even in the face of rising challenges.

One of the main and most distressing ways to cope with the extra strain on your finances is by letting staff members go. You might streamline this process by ensuring that roles are still covered by merging certain responsibilities into a single position. This can mean that the same tasks are still carried out at a reduced cost.

However, this can be incredibly difficult for your team members, leading to resentment and a decline in morale. If you are going to implement this, it is essential that you comply with the proper redundancy laws and that you are transparent with your staff about the lack of funding that is necessitating this action.

In some cases, you may also need to stop recruitment drives. This will mean that you are not taking on more staff who will need to be paid, and it will also mean that you are not devoting as much time and energy to sourcing staff that you can no longer afford. Instead, you might consider training up the staff that you already have.

You might also spend some time looking at your staff rotas. You might consider reducing the number of hours people work, especially if they are on zero-hour contracts, and try to create schedules that ensure staff are only in the office when necessary.

You could also try and cut costs in some areas of your business. This is relatively easy to do for most businesses. You can look for new suppliers, find new utility providers, and consider limiting the amount of electricity and gas that you are using. It is possible to do this by allowing your team to work remotely. You may also consider automating some of your processes to eliminate the need for human oversight. This will enable you to allocate your funds to the most critical aspects of your company.

Kenyan Banks Lay Off Over 700 Clerical Employees Due to AI Integration

Kenya’s banking sector has seen significant job changes as banks adopt artificial intelligence (AI) with over 700 clerical staff losing their jobs in the year to December 2024. According to a recent report from the Central Bank of Kenya (CBK), clerical positions were the only category to decline, as AI takes over manual tasks.

AI is killing Clerical Jobs

AI is changing industries globally and Kenya’s banking sector is not spared. The integration of AI in banking has seen a 5.5% decline in clerical staff. Despite this, the total number of bank employees increased by 2.4% from 37,933 in 2023 to 38,840 in 2024. But the decline in clerical roles was significant with clerks dropping from 12,882 to 12,169—a reduction of 713 staff.

According to Allan Lwala, a cyber and information security consultant, AI is revolutionizing the workplace. “We are in the automation revolution,” Lwala said. “Just like in previous industrial revolutions, people adapted to technology—farmers lost jobs to tractors and now a fleet of combine harvesters can be operated by a single person from a control room.” Lwala advises job seekers to upskill and work with AI as it displaces jobs but also creates new opportunities in tech fields.

AI adoption in Kenya’s banking sector has been growing with 50% of local banks reporting to have adopted AI technologies by 2024. This has optimised resources and improved efficiency. Banks are using AI for tasks such as customer service automation, transaction processing and fraud detection—tasks that were previously done by clerical staff.

Interestingly, while clerical staff numbers have declined, other roles have grown. Management, supervisory and secretarial staff numbers increased with 938 more management positions, 368 supervisory roles and 314 secretarial positions. Large group banks saw the biggest increase in staff as these institutions are investing heavily in AI and other technological solutions.

AI and Employment and Job Creation

While the decline in clerical jobs is worrying, Lwala noted that AI is also creating new jobs in fields such as cybersecurity, data analysis and AI system management. As AI evolves, the demand for professionals who can develop, manage and work with these systems will grow.

Lwala advises individuals to be adaptable and upskill to remain relevant in the fast changing job market. “AI is here to stay and while it may eliminate some jobs, it will also create many more in emerging fields,” he said.

The job losses aren’t limited to the banking sector. Many other sectors in Kenya are feeling the pinch of global economic pressures including geopolitical tensions, inflation and high interest rates. The Federation of Kenya Employers recently reported that the country is experiencing widespread job cuts especially in businesses hit hard by Kenya’s tax policies.