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AI Adoption and Data Privacy: The Dilemma for Tech Manufacturers

Artificial intelligence is the future of technology and is putting device manufacturers in a very tight corner. As much as AI brings many conveniences to the users of devices, concerns over personal data protection result in stricter privacy laws. These more stringent laws are forcing companies to step back and re-evaluate their ways of collecting, storing, and using data.

Innovation vs. Privacy

One must find a fine line between leveraging AI and ensuring compliance with privacy regulations, says Anthony Hutia, head of the mobile experience division at Samsung East Africa. At the launch of Samsung’s premium brand shop in Nairobi, Hutia said companies now have to reassess the minimum amount of personal data required by devices such as smartphones.

“It’s a tricky time where we have to balance. You want all this stuff done for you, and it requires that data to do it. So how else will you be able to identify that device, its user and balance all that to synchronize it together?” said Hutia.

The Rise of Environmental and Social Governance in Tech

Hutia also underscored that ESG is ever more important in the shaping of the future of tech devices. Among the notable ones is the global effort toward cutting down electronic waste. For instance, the EU will introduce its universal charger policy in 2024, which would require most electronics to be fitted in a USB-C port. This move is aimed at reducing e-waste—one of the fastest-growing waste streams in the world.

Taming E-Waste, Promoting Sustainable Ways

Manufacturers in Kenya have embraced trade-in schemes that allow customers to upgrade by releasing their old smartphones when buying new ones. This helps in reducing the number of idle devices and helps in sustainability. Hutia pointed out that high-end and flagship devices lead in trade-ins, reflecting the rising consumer interest in upgrading while contributing to environmental conservation.

Along with that, manufacturers will need to face the intricacies of the data privacy laws and environmental responsibilities as AI in tech devices becomes pervasive. The future of technology will be defined as a balance between innovation, privacy, and sustainability—themes of the future in which companies like Samsung will play a leading role while adjusting to these constantly evolving challenges.

Nairobi Ride-Hailing Dispute: Customers Frustrated Over Drivers Charging Above App-Calculated Fares

Recent complaints from customers using ride hailing apps reveal refusal to accept drivers demanding 1.5 times above fares calculated by apps. This comes after a notice from a union representing Nairobi Online Drivers declaring that customers would no longer be charged rates listed by the platforms.

The dispute followed a one-week strike earlier this month by drivers associated with Uber, Bolt, Faras, and Little, who were protesting against what they termed “exploitative rates.” However, the strike wasn’t successful since some drivers opted to continue working by taking advantage of the fact that there are higher surge prices during the slowdown.

Why Customers Are Complaining

Many customers took to social media to air their dissatisfaction at the unexpected hikes in fares. These customers complain either of being blindsided by additional charges at the end of their trips or of drivers refusing card payments.

One frustrated user commented on X, formerly Twitter, “If they don’t like working with the app companies then ship out and leave a few who are comfortable working with mobile taxi companies. Trouble started when too many cab drivers joined taxi hailing companies.

Another user sympathized with the drivers over their economic hardship but reasoned why they were using the app to get customers and at the same time imposing their own price. Others retaliated by giving them one-star reviews, with some others even promising to stop using the platforms.

Uber has stated that the situation is unacceptable, as the drivers are violating the rules set by the platform. While not mentioning what they will do, for some drivers, deregistration may be a possibility. Also, maybe in the long term, they might negotiate with the drivers to come up with solutions.

Why Some Customers Don’t Mind It

Some customers have, on the other hand, sided with the drivers, accusing the ride-hailing platforms of having a blind eye toward the drivers who suffer in their plight. They argue that the rates set by companies are too low for drivers to at least cover their expenses and earn a reasonable livelihood.

One sympathetic customer noted, “Those rates are very realistic. Honestly, I don’t understand how they have been surviving and paying loans considering that companies take 70% of what you pay. I have always topped up without anyone asking because I understand how a car works.

Others have pointed out the broader issues that drivers face, including poor working conditions and a lack of regulation, suggesting the current row is a symptom of all these problems that have been ongoing.

Ride-Hailing Companies’ Comment

Ride-hailing companies have responded by reassuring that they are committed to having fair pricing structures. Uber sent an email to customers requesting them to report cases where drivers are demanding extra money besides what is being calculated on the app saying it contravenes their Community Guidelines.

“Our drivers are fairly paid, and we have a very well-set pricing structure that meets their expectation and needs. It therefore ensures at no point in time are our riders affected. It’s a Kenyan app designed for Kenyan drivers and Kenyan riders,” Little CEO, Kamal Budhabhatti said.

Friction has only increased in the air as drivers feel underpaid and riders are irritated by skyrocketing fare prices. The situation is unresolved because the debate on the future of ride-hailing teeters between both parties, hoping to have that which they need.

Uber’s Electric Motorbike Option in Nairobi Records 94% Growth in Trips Amid Sustainability Push

Within the past year, electric motorbike initiative has yielded great success for Uber Kenya, with the number of trips across the city of Nairobi increasing by 94%. If one thing is proved, it is that there is fast adoption of e-mobility solutions across this city, which has been facilitated by a strategic partnership with Greenwheels, an e-mobility firm.

The partnership with Greenwheels has grown the number of riders from 50 to nearly 500 within one year. The growth in size is primarily contributed to by increasing the number of e-bikes and opening up access to more battery-swapping stations. According to the chief executive officer of Greenwheels, Nabil Anjarwalla, every ride via Uber Electric Boda saves 85 grams of carbon, hence a critical boost towards the war against climate change.

Greenwheels, in celebration of this great initiative, announced a major increase in its maintenance and tech department from three employees last year to 75 employees today. “We are happy to celebrate this important milestone in driving Kenya’s shift to green mobility with Uber. In just our first year, we’ve already moved over 700,000 passengers and covered more than 12 million kilometers on electric motorcycles, and there’s so much more yet to be done,” Anjarwalla said.

The most alluring feature of Uber’s operations remains an electric Boda option, which saves on gas through various cost-effective advantages. Drivers pocket more as maintenance costs drop 30-35%. According to Imran Manji, Head of Uber East Africa, this has served to better the earnings of drivers hence their support of Kenya’s quest towards sustainability.

It formalizes a largely unorganized boda boda sector in Kenya by employing e-bike riders and putting them on stable salaries, allowances, and bonuses linked to performance. “As we continue to scale, we’re committed to reducing carbon emissions, providing formal employment, and ensuring safe, convenient transport for Nairobians,” said Anjarwalla.

To facilitate seamless movement of the e-bikes, about 100 battery-swapping stations have been installed across Nairobi. The headquarters of Greenwheels in Westlands hosts an East African leading stock of 400 e-bike batteries. According to the company, a number of concerns raised by it over the expansion of EV-charging infrastructure identify conditions—costly ones—imposed by Kenya Power (KPLC) as the main hindrance.

Notwithstanding the fact that initiatives by both Uber’s Electric Boda and Greenwheels do succeed, it spells out hope for a greener and more sustainable future of urban mobility in Kenya.

Samsung Launches Galaxy Fold 6 and Flip 6 in Kenya Alongside New Experience Store

Samsung Electronics has finally launched the much-anticipated Galaxy Fold 6 and Galaxy Flip 6 in Kenya. Launching was concurrent with the opening of a new Samsung Experience Store along Hilton Hotel, located within Nairobi’s CBD, to be run exclusively by ROPEM Telcom, a regional mobile phone retailer.

According to Anthony Hutia, the head of the Mobile Experience Division at Samsung Electronics East Africa, the Hilton Nairobi store is the first store opened by the Samsung Experience this year and the 21st in Kenya. This strategic expansion underpins our commitment to ensuring unparalleled access for the Kenyan consumer to the latest technological advancement,” said Hutia. The new store will bring the forefront technology closer to customers and create an immersive environment where innovative Samsung products can be explored interactively by customers.

According to James, the Managing Director of ROPEM Telcom, the new store offers a variety of Samsung’s latest technology, ranging from smartphones and tablets to wearables. We will create an unparalleled shopping experience that meets our customers‘ evolving needs,” added James.

The Samsung Galaxy Fold 6 and Flip 6 boast the topmost innovations within the Samsung portfolio, equipped with features like the Galaxy AI Assistant, Dynamic AMOLED Display, and a Professional-Grade Camera. Stylishness and ultra-advanced technology are combined to give an entirely different and futuristic user experience on those devices.

The new store is going to provide a platform where not only the freshest products of Samsung are housed but also professional customer support is offered, which directs and assists the customers in purchasing or repairing their Samsung device. This kind of initiative is what shows the proven commitment by Samsung to ensure that the experience that is bound in them goes down to the community in any corner of the country.

BasiGo Secures $10 Million Loan to Boost Electric Bus Production in Kenya

BasiGo, one of the leading manufacturers of electric buses in Kenya, has received a loan of $10 million from the United States International Development Finance Corporation to fast-track the production of electric buses, which is expected to be instrumental towards attaining Kenya’s green industrialization goals.

This is after the US Ambassador, Meg Whitman, visited the Kenya Vehicle Manufacturers assembly line in Thika. Ambassador Whitman says that the growing relationship between the US and Kenya requires investment that promotes clean energy and sustainable transportation.

“This investment is a shred of the great US-Kenya relationship and our shared commitment to a sustainable future,” said Ambassador Whitman. “By supporting BasiGo, we’re not only promoting clean transportation but also creating jobs and fostering economic growth.”

It now plans to increase production capacity from five to 20 electric buses per month by 2025 and produce 1,000 electric buses in the next three years. According to the expansion plan, it will further create 300 green manufacturing jobs and finally establish Kenya’s lead in clean technology.

“This funding is a game-changer for BasiGo,” said Jit Bhattacharya, CEO and Co-Founder of BasiGo. It will allow us to scale up our operations, create more jobs, and accelerate the adoption of electric buses in Kenya. We are proud to be at the forefront of Kenya’s green mobility revolution.”

While it is presently manufacturing its second, BasiGo has already conquered a sizeable proportion of the electric bus market in the region—with over 500 reservations coming from Nairobi bus operators and another 300 from Kigali, Rwanda. It has just assembled its first two E9 Kubwa electric buses in Kenya for the PSV market.

Vibhuti Jain, DFC’s Regional Managing Director for Africa said that the firm stands to support BasiGo’s expansion, adding that the investment supports DFC’s mission of creating jobs, driving economic growth, and improving lives across Africa.

This will also involve local bus operators such as Citi Hoppa, Super Metro, Oma Sacco, and other acquiring electric buses from BasiGo as part of their fleets.”.

BasiGo is here to ensure a revolution in public transportation in Kenya with the clean, affordable, and reliable electric buses that will contribute to a far more sustainable future for the region.

Hewatele Breaks Ground on East Africa’s First Modern Liquid Oxygen Plant

Hewatele has launched the construction of East Africa’s first modern liquid oxygen manufacturing plant within Tatu Industrial Park. Increasing medical-grade liquid oxygen demand in various healthcare facilities within this region has pushed investments towards creating a Cryogenic MEDICAL Liquid Oxygen Air Separation unit critical in securing a continuous quality oxygen supply, especially in areas where it had been hard to get adequate amounts.

A 2020 report by the Kenya Ministry of Health exposed disparities in the availability of oxygen in public primary hospitals in contrast to private facilities and secondary hospitals. Bringing into mind this wide gap, this new plant is capable of reliably supplying medical oxygen across varied settings of healthcare.

This $20 million USD investment project is made possible by a number of development partners, such as the United States Development Finance Corporation, the government of Finland through Finnfund, Grand Challenges Canada, Soros Economic Development Fund, and UBS Optimus Foundation of Switzerland. This only goes to cement the fact that medical oxygen systems are an integral part of health system strengthening and achievement of health-related SDGs.

In his speech, the founder of Hewatele, Dr. Bernard Olayo, tried to look at the bigger picture of this investment. “Access to quality emergency healthcare services is a fundamental human right. It enhances the quality of life, where citizens concentrate on personal and business development. Global solidarity coupled with resource mobilization is needed to achieve universal health care,” said Dr. Olayo. He therefore took the opportunity to link universal health and economic growth with lower inequality, hence placing the plant in a broader perspective.

According to the Ambassador of Finland, Pirkka Tapiola, the partnership is going to help enhance the affordable oxygen supply chain and increase emergency preparedness, thereby contributing to the health sector of Kenya. The United States Ambassador to Kenya, Meg Whitman, concurred with this when she remarked, “This facility is a win-win for Kenya. It will improve healthcare in the country and provide jobs in a growing industry.”.

The facility is likely to serve over 300 facilities within the region with a capacity of producing 20 tonnes of medical oxygen every day. This shall greatly improve health care delivery and save numerous lives. This is a game-changing development for quality health care in Kenya and the East African region.

CS Dr. Margaret Ndung’u Urges ICT Ministry Staff to Enhance Inclusive and Secure Digital Access

The Cabinet Secretary for Information, Communications and the Digital Economy, Dr. Margaret Ndung’u, is urging the Ministry’s technical staff to continue riding on the back of the robust investments in information and communication technology made in the past decade to advance safe, open, and inclusive digital access throughout Kenya. Speaking during the closing ceremony of induction for ICT secretaries and directors at the Kenya School of Government, Lower Kabete, on Friday, Dr Ndung’u observed, “Making digital access inclusive by including all needs in all dimensions of citizens is very important.”.

“As public servants in the 21st century, you have the environment that gives you a unique opportunity to shape the future, leave lasting legacies, and be part of a transformative era into ICT. Your role in implementing the Digital Superhighway, as envisioned in the Digital Masterplan and aligned to government priorities and Kenya Vision 2030, is very critical,” Dr Ndung’u said.

She cited the need to exploit emerging technologies, promote tech-enabled innovations, and grow sectors such as software engineering, e-commerce, and manufacturing to expand the digital economy. For her part, Dr. Ndung’u called for proactive risk mitigation by ensuring cybersecurity and data management practices align with global standards.

At the induction, the KSG Director General, Prof. Nura Mohamed, congratulated the ICT Secretaries and Directors on the acquired knowledge and urged them to positively affect digital development in the nation. He said that at KSG, institutions such as the Centre of Excellence and E-learning and Development Institute have been established to spur the advancement of the country digitally.

These key officials that attended the event included the Secretary of E-Government and Digital Economy, Ms. Mary Kerema; Secretary of ICT, Security, and Audit Control, Mr. Emmanuel Kimeu; Secretary of ICT Infrastructure, Mr. Washington Okoth; and Secretary of Administration, Ms. Esther Maina, among others.

Bankrupt Mobius Motors Secures Buyout Deal to Keep Brand Alive

Mobius Motors Kenya, a company formerly in an ambitious plan to have a Kenyan car brand, has announced a full acquisition soon after an agreement with an undisclosed buyer. The deal is now expected to secure the Mobius car brand after it started assembling the BJ40 model of China’s BAIC Motor Corporation in 2021.

Earlier, Mobius had announced a voluntary liquidation that should be in place, but the meeting of the creditors had been postponed indefinitely after an agreement for a buyout of the interest. The company then accepted an offer on August 14, 2024, with a requirement that it, would be sealed in 30 days time. The purchaser remained anonymous, but there was speculation that a Kenyan businessman with serious political connections emerged as a serious bidder.

Despite making heavy losses over years and being overburdened with debts, Mobius continued to remain attached with potential value, especially in the assembly plant and product range. The new owner would expand the offerings of Mobius into the market for sports utility in the form of more models and variants, utilizing the assembly facility for more models. This aside, the acquisition could lead to a wider distributorship agreement with BAIC Motor Corporation, under which the Mobius III was launched as a locally branded version of the BAIC BJ40.

The company was founded by British entrepreneur Joel Jackson in 2011 and had giant investments of about $56 million placed in it in five rounds. Financial struggles coupled with the problems that came with Covid-19 are what has led to its current situation. The Mobius III 2021 is priced competitively at $43,000 to match imported SUVs like Land Rover Defender and Toyota Land Cruiser Prado.

As the buyout unfolds, so does the future of Mobius Motors and whether it would bring shift to the automotive space and market in Kenya.