Glovo has launched its biggest real-time operations (RTO) centre in Nairobi, which will oversee its operations in 23 countries. This solidifies Nairobi as the innovation and digital economy capital of Africa.
Why Nairobi?
Nairobi was chosen because of its tech ecosystem, Gen Z talent and strategic location as a gateway to Africa. The centre will have over 160 agents, operating 24/7, making it Glovo’s biggest hub globally.
RTO Centre functions
The Nairobi hub will do:
- Operational Efficiency: Streamline Glovo’s logistics and delivery services globally.
- Compliance Enforcement: Ensure Glovo’s operations comply with regulations across multiple regions.
- Rider Onboarding: Support rider recruitment and integration in different countries.
- Localized Language Support: Support in Arabic, French and other languages for key markets in the Middle East, Africa and Europe.
Boost to Kenya’s digital economy
Caroline Mutuku, Glovo Kenya GM, said the hub will showcase Kenya’s talent and innovation capacity, especially Gen Z.
Chidera Akwuba, Glovo’s Head of Public and Government Relations for Sub-Saharan Africa, said the centre will contribute to long term economic growth by:
- Supporting small and medium enterprises (SMEs).
- Working with Kenyan businesses and stakeholders.
- Inclusive development initiatives for the local economy.
The centre fits into Glovo’s overall vision of sustainable growth, using Nairobi’s innovation ecosystem to deliver social and economic impact.
Glovo’s market leadership in Kenya
A 2024 report by the Competition Authority of Kenya (CAK) ranked Glovo as the number one digital delivery platform in Kenya with 33% market share in food and grocery delivery. This solidifies Glovo as the pioneer multi-category platform in Southern and Eastern Europe, Middle East and Africa.
A game changer
Abubakar Hassan, Investment promotion PS, called the RTO centre a model of innovation for Kenya’s digitalisation. The hub shows how global companies like Glovo are putting their money on Kenya’s talent and business friendly environment to grow globally.