Airtel Kenya now has a new franchise shop located in Nairobi’s Central Business District, where service accessibility and efficiency have received a boost. Located along Gaborone Road, next to Nairobi Textiles, this shop will raise the number of Airtel outlets in Kenya to over 2,600.
Services Offered
The new outlet will offer an important center for Airtel Money agents in Nairobi’s downtown area, serving as an easy access point for float purchase and balancing. In addition, it will offer access to other important services:
- Wholesale of airtime to distributors
- Sale of 4G & 5G broadband devices and Pocket MiFi devices
- SIM cards and SIM swap services
- Registration of Airtel Money, Paybill, and till numbers
- Cash deposit and withdrawal services
Enhancing Customer Experience
Speaking during the launch, Airtel Kenya Chief Commercial Officer Aashish Dutt said the new shop is strategically important. “This strategic shop, our 69th outlet, underlines our commitment to enhancing the accessibility and efficiency of Airtel Money services,” the CCO explained.
Dutt emphasized the great customer experience the store will have: “Our customers in downtown Nairobi CBD will now get a chance to have their questions answered in person, amicably without the stress of getting scuffled in the moving crowds.”
Expansion and Inclusion
Most of the network expansion effort at Airtel Kenya has become aggressive in terms of opening up access to more of its products and services. This will further see the company enhance its mobile money offering to businesses and individuals in the CBD, with over 5,000 Airtel Money agents around the Nairobi Metropolitan area.
Airtel remains committed to this journey of expansion, trying to reach all Kenyans and bridge this financial and digital inclusion. The new outlet represents a key move in offering fluid and considerable reliable experiences for the growing Airtel customer base.