StarTimes Kenya, here is how you can upgrade or downgrade your current package on your phone

StarTimes TV Kenya has several packages that users can subscribe to on its platform. And sometimes customers may want to upgrade their current bouquets for more channels or downgrade to a lower package that costs relatively cheaper. This can be achieved by just following some simple prompts on their mobile phones without ever needing to call or visits customer care offices.  

StarTimes is one of the biggest pay TV service providers in the country, it prides to have some of the best world class channels that provide content ranging from Kids entertainment, News, General Entertainment and Live Sporting events.

Just recently, the Pay TV service provider included some renown channels on its platform, including DreamWorks and has been forging some partnerships to showcase the much-loved sporting events such as Europa League. Currently, MultiChoice owned Dstv Kenya has exclusive rights to Europe’s most lucrative sporting event – the Premier League, but has faced immense pressure in other areas such as streaming services which is dominated by Netflix. Although Dstv has now unveiled a range of devices that will make it possible to tap into the streaming services segment.

There are a couple of things to note before deciding to upgrade or downgrade your current StarTimes bouquet.

  • You’ll need to have some funds in your account balance to access channels after the shift
  • You can downgrade or upgrade to any of the Pay TV’s current package offering which include; Nyota, Basic, Classic and Unique

How to change your current StarTimes package

  • On your StarTimes registered phone, dial *858#
  • Then select “Package Change
  • Choose type of decoder between “Dish” for satellite and “Digital” for normal Terrestrial decoder
  • Then proceed to select your preferred new bouquet


    • Am winfrida from Bungoma want to change my package from 500 to 299 kindly help my number is 01713228831

  1. My startimes is disturbing, same of the channels are not playing, channel 100, 483 and 616.
    My decorder card is 02577841237.pleace,find a solution to my decorder problem..

  2. Have tried to change my bouquet to nova but it keeps on telling me that my product does not exist, kindly smart card number 02724714654

  3. Hello I would like to downgrade my decorder from 499 to 299 nimejaribu imekataa what can I do my card number is 01713212922

  4. Comment:i paid 300 for nyota,but u disconected my tv within 2weeks,pls get me back!smart card 02102396001

  5. I would like to downgrade from my current package to Nova Account no.01713299731 phone no.0707025453


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