Jubilee Insurance unveils SASAdoctor – a video doctor consultation service

The Jubilee Insurance has unveiled an online video-based doctor consultation service dubbed SASAdoctor aimed at reducing unnecessary visits to the doctor especially in the current Covid-19 regime. Patients will be able to access virtual medical advice from doctors wherever they are to curb the spread of the virus amidst calls to exercise social distancing whenever possible.  

SASAdoctor consultation fees

Current policy holders within the Jubilee insurance will have access to the service, SASAdoctor for free while non-customers will pay Sh495 to use the online platform and virtually consult doctors for chronic diseases like diabetes, malaria, tuberculosis and common ailments like diarrhea and vomiting, colds and coughs and urine infections.

How to access SASAdoctor service

Patients can download the android app from the play store here, and go through the simple registration to start utilizing the app remotely. Current jubilee customers with a valid jubilee Wellness Cards will access consultation services for free.

Speaking on the launch, Jubilee Health Insurance general manager Patrick Gatonga said that the service was bound to boost access to medical services for majority of people who are now working from home or on leave following the State directive to reduce the number of staff working within the office space.

SASAdoctor app is expected to minimise visits to the doctor and reduce the risk of spreading coronavirus in line with the State directive on social distancing and cut on gatherings on all public and private facilities to reduce transmission of the virus.

What the SASAdoctor app can do

  • Patients can get an Assessment, Diagnosis, Prescriptions and Investigations delivered right into their SASAdoctor App. You don’t have to physically visit a health facility.
  • The app can save all Personal Medical Records therefore available whenever needed right within the App.
  • Since all the medical records are within the app, patients can show it to their doctors or hospital for a regular or emergency visit.

Even though the app is touted to handle most illness, here are a few conditions you’ll still need to be present at a health facility for proper diagnosis and treatment;

Chest pain, Numbness or weakness suggestive of Stroke, Severe injuries or fractures, Loss of consciousness, Lacerations, Severe burns, Blood in stool, vomit or cough, Other emergencies



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