Credit bank customers in Kenya can now access services through video conferencing

As the current corona virus pandemic takes an unprecedented toll on Kenyan businesses, several firms have gone out of their way to devise new measures to offers services to their customers without having them physically visit their offices. Credit bank has joined the bandwagon with its virtual video conferencing applications services utilizing applications such as zoom and skype to enable its clientele continue accessing the bank’s services in the wake of the pandemic.

Speaking on the new development, credit bank’s Executive Officer- Strategy and Business Development Eric Nyachae said that customers who wished to bank cheques can get in touch with the bank’s relationship managers via the application.

He also added that the newly launched Clearing Solutions would allow corporate clients access the banks services without worrying about coming to the bank, instead, they can now process their cheques from the comfort of their premises as well as make all electronic transfers including paying their staff.

The executive officer in charge of strategy and business development also revealed that the financial institution had enhanced its online platform services by providing free online money transfers services that should enhance delivery of services including limits on their mobile banking platform.

During the current pandemic, Kenyans are advised to make minimal movements and exercise social distancing, therefore the credit bank’s initiative couldn’t have come a time better than now. With these new initiatives, corporate clients can achieve a higher Straight-Through-Processing (STP), real time visibility and higher levels of efficiency from payment initiation through to back-end processing.

In addition, credit bank has further put measures to cushion small medium traders during this period by introducing reduced transaction costs on digital platforms and free transactions on PesaLink.


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