Home Business How to check your monthly KPLC bill via text...

How to check your monthly KPLC bill via text message or email address

Checking your monthly electricity bill for postpaid customers has never been easier, especially after the county’s main power provider – KPLC introduced the e-bill service. Just a few years back, KPLC postpaid customers relied on their monthly bills sent via postal office before switching to text and email based notification. The whole idea of using postal service to notify customers on their outstanding electricity bills was a bit cumbersome considering the whole process was slow, inefficient and not easily accessible to those without postal addresses.

What is KPLC e-bill?

Just like you’d get a notification via the postal service on your outstanding electricity bill, e-bill is simply an alternative electronic means employed by KPLC for postpaid customers to query their monthly bill. In other words, it’ll allow customers easily check their electricity account balance and bill due date any time, by SMS or e-mail.

How to check your monthly electricity bill via E-bill text message based Service (SMS)

By using a text message from your mobile phone, the e-bill service allows customers to their electricity account balance and bill due date by following these easy steps:

  • On your mobile phone, head over to the text messaging service and compose a new message
  • Enter the first part of your account number in the message body. i.e., if your account number is 998877-01, enter 998877 in the message body.
  • Send this message to 95551.
  • Within a few seconds, you will receive an automatic reply with your account balance details.
  • The e-bill service works on all Kenyan networks and is charged at Kshs. 5/- above the normal SMS rates.
  • Please note you’ll need to have the account number to utilize this service

How to check your monthly electricity bill via E-bill email service

If you’d rather get your outstanding electricity bill via email and not SMS, then the E-bill e-mail service will let you use that without a hassle. Unlike the text message based service which does not demand internet connectivity or having a smartphone, you’ll at least need to have an email address and internet connectivity to utilize this alternative. Interestingly, mobile technology is not essential in this case as an email can be sent from a variety of devices.

Follow these steps to receive your electricity bill via email address;

  • Once you’ve logged into your email address whether its Gmail, yahoo or a custom mail in outlook, select on “create a new email message”
  • And just like we’ve seen in the above procedure using SMS, enter the first part of your account number in the subject field. For example, if your account number is 998877-01, just enter 998877 as your subject.
  • Do not write anything in the email body (leave it blank)
  • And sent to [email protected]
  • You’ll receive your outstanding balance within a few minutes via an automatic reply with your account balance details and payment due date.

Notably, syntax is key as both services are automated and any variation would make it impossible for KPLC systems to reply with the correct details of your account.


Please enter your comment!
Please enter your name here

Safaricom uninterested to continue naturing e-commerce site – Masoko, opting for partnerships

Kenya’s e-commerce segment holds the most potential in the retail market, as more Kenyans are now opting for online shopping instead of...

How to videoconference in Google Meet using neat virtual custom backgrounds

The novel corona virus has surely brought a new world order in the ways that we conduct ourselves including how we work....

MacOS Big Sur apparently rendering older macs unusable with black screens

Users within the Apple ecosystem are used to lengthy software support on their devices ranging from iPhones, Apple TV’s, Apple Watches and...

Samsung unveils M5 and M7 smart monitor with both PC and smart TV features

While the current pandemic has altered our once normal way of life, we’re just starting to notice its effect on technology with...

Kenya set to unveil a virtual library for citizens to access timely information from the KNLS

Kenya’s government is prepping to launch a virtual library for citizens to access relevant information that it currently held by the Kenya...

How to divert or forward incoming calls to another number or voicemail on Safaricom network

Whether you just don’t want to receive any phone calls or prefer to have them transferred to another device, Safaricom has a...

Realme 7i and Realme C12 budget devices unveiled in Kenya, here is what you need to know

Realme just announced budget-centric duos in Kenya as consumers prepare for the holiday season, the two devices are officially joining a rather...

Telkom Kenya’s new Pawa voice bundles come with SMS and mobile data value packs

Popular Pawa voice bundles from Telkom Kenya have finally received a much-needed upgrade, customers will now receive additional value packs in text...