Vodacom Faces Monumental Compensation Claim Over ‘Please Call Me’ Service

A recent ruling by the South African Supreme Court of Appeal has thrust Safaricom’s parent company, Vodacom, into the spotlight, as it faces a staggering compensation claim of up to Sh170 billion. This legal battle stems from the invention of the ‘Please Call Me’ (PCM) service by South African innovator Mr. Nkosane Makate. The court’s decision underscores the complexity of intellectual property rights in the telecommunications industry and the significant financial implications for Vodacom.

Quick Summary

  • Vodacom faces a compensation claim of Sh170 billion following a court ruling in favor of Mr. Nkosane Makate, the inventor of the ‘Please Call Me‘ service.
  • Makate is entitled to five–7.5 percent of Vodacom’s total revenue from the PCM service since its inception in 2001.
  • Despite Vodacom’s initial offer of Sh400 million, Makate pursued legal action, resulting in the recent court ruling favoring a much higher compensation.

The ‘Please Call Me’ Saga

The ‘Please Call Me’ service, a hallmark feature of Vodacom’s telecommunications offerings, allows users to send free messages requesting a callback, even without airtime. Since its introduction in 2001, PCM has become a ubiquitous tool across Vodacom’s operations in multiple African markets, including Kenya.

Mr. Makate’s quest for fair compensation dates back to 2008 when he first claimed ownership of the PCM idea. After years of legal wrangling, a court ruling in 2016 acknowledged his entitlement to compensation, albeit subject to determination by Vodacom’s CEO. However, dissatisfaction with Vodacom’s offer of Sh400 million prompted Makate to resume his legal pursuit, culminating in the recent Supreme Court of Appeal decision.

Calculating Compensation

The crux of the compensation claim revolves around a percentage of Vodacom’s total revenue from PCM services over nearly two decades. Makate’s legal team estimates Vodacom’s earnings from PCM to be around Sh1.7 trillion, leading to the staggering demand for Sh170 billion, representing 7.5 percent of the total revenue.

Implications for Vodacom

The potential financial liability resulting from the court’s ruling poses significant challenges for Vodacom. Beyond the immediate monetary impact, the case highlights the importance of safeguarding intellectual property rights and fair compensation for innovators. Vodacom’s response to the ruling, including its intention to appeal to the Constitutional Court, underscores the complexity and gravity of the situation.

While the court has mandated Vodacom to determine compensation within 30 days, the company’s decision to appeal indicates prolonged legal proceedings. The outcome of this case could set precedents for similar disputes in the telecommunications sector, impacting how intellectual property rights are negotiated and valued.

Final Thoughts

The legal saga surrounding the ‘Please Call Me’ service underscores the intricate interplay between innovation, intellectual property rights, and corporate responsibility. As Vodacom navigates the complexities of legal proceedings, the case serves as a reminder of the importance of equitable compensation for groundbreaking ideas. Beyond its immediate implications, the outcome of this dispute will reverberate across the telecommunications landscape, shaping industry practices and perceptions of innovation ownership.


Please enter your comment!
Please enter your name here