Safaricom Restricts M-Pesa Transfers to Unregistered Accounts Starting February 5th

Safaricom, the leading mobile network operator in Kenya, has announced a new policy that will restrict M-Pesa users from sending money to unregistered mobile accounts starting from February 5th, 2024. While registered M-Pesa customers will still be able to send and receive money, the change is expected to enhance security measures and promote responsible use of mobile money services.

Quick Summary

  • Safaricom announces a policy change restricting M-Pesa transfers to unregistered mobile accounts.
  • The restriction will be effective from February 5th, 2024.
  • Registered M-Pesa customers can still send and receive money from different mobile money providers, such as Airtel and T-Kash.
  • Unregistered users are encouraged to register for mobile money services at Safaricom Shops or M-Pesa agents by providing their identity documents.

Changes in M-Pesa Transfer Policy

Starting February 5th, 2024, Safaricom will implement a policy change that prevents M-Pesa users from sending money to unregistered mobile accounts. This decision is aimed at promoting responsible use of mobile money services and strengthening security measures within the M-Pesa ecosystem.

Impact on Registered Customers

While the policy restricts transactions to unregistered accounts, registered M-Pesa customers will still have the ability to send and receive money from different mobile money providers, including Airtel and T-Kash.

Encouragement for Unregistered Users

Safaricom encourages customers who have not registered for mobile money services to complete the registration process. Unregistered users can visit Safaricom Shops or M-Pesa agents with their identity documents to sign up for M-Pesa services.

Final Thoughts

Safaricom’s decision to restrict M-Pesa transfers to unregistered accounts reflects a strategic move to enhance security and accountability in mobile money transactions. The encouragement for unregistered users to complete the registration process aligns with the broader goal of ensuring a secure and regulated mobile money environment. This change may impact user behavior and compliance with registration requirements, contributing to a more controlled and secure mobile money ecosystem in Kenya.

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