Airtel Kenya Expands Service Reach with New Customer Care Shop in Maralal


Airtel Kenya has reinforced its commitment to customer satisfaction with the inauguration of a new customer care shop in Maralal town, Samburu County. This strategic move exemplifies Airtel’s dedication to enhancing accessibility and service delivery across the country, further solidifying its position as a leading telecommunications provider in Kenya.

Quick Summary:

  • Airtel Kenya opens its 67th customer care shop in Maralal town, extending its service footprint to 40 counties.
  • The expansion aims to improve customer service and accessibility to Airtel products and services in Samburu County.
  • The new shop serves as a central hub for various services, including SIM card acquisition, Airtel Money, and general customer support.

Strengthening Customer Service:

Airtel Kenya’s latest initiative involves the opening of a customer care shop in Maralal town, underscoring the company’s commitment to delivering exceptional service to its customers. With a total of 67 customer care shops nationwide, Airtel continues to prioritize customer satisfaction by enhancing accessibility and convenience.

Addressing Evolving Customer Needs:

The decision to establish a customer care shop in Maralal aligns with Airtel Kenya’s strategy to meet the evolving needs of its valued customers. By expanding its service reach to Samburu County, Airtel aims to cater to the growing demand for telecommunications solutions in the region, thereby fostering greater connectivity and communication opportunities.

Commitment to Accessibility and Convenience:

Ashish Malhotra, MD of Airtel Kenya, expressed delight at the opening of the new customer care shop, emphasizing its role in improving accessibility and convenience for customers. With over 2000 Airtel outlets nationwide, the company remains steadfast in its mission to bring services closer to the communities it serves.

Empowering Local Communities:

Goldermier Opiyo, Customer Experience Director of Airtel Kenya, highlighted the significance of launching the first shop in Samburu County, particularly in Maralal town. The strategic positioning of the shop not only facilitates easier access for local residents but also contributes to economic empowerment through job creation within the community.

Comprehensive Service Offerings:

The newly inaugurated customer care shop in Maralal serves as a one-stop destination for various telecommunications services. From SIM card acquisition to postpaid premier products and Airtel Money services, customers can access a wide range of offerings tailored to meet their communication needs.

Advancing Network Expansion:

Airtel’s expansion efforts extend beyond customer care facilities, encompassing rapid network expansion initiatives. By commissioning additional sites in Samburu County, Airtel aims to deliver superior voice and mobile broadband data experiences to its customers, ensuring seamless connectivity and reliable service.


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