Kenya Railways is taking a step towards digitization of its services and reducing theft of public funds by announcing that it will no longer accept cash payments for tickets at Madaraka Express stations starting February 1, 2023. It implies that customers will have to use mobile wallets or credit cards as the only acceptable payment options.
Kenya Railways has informed its customers and the public that it will no longer accept cash payments for tickets at Madaraka Express stations starting February 1, 2023, via a notice. This move is viewed as a preventative action to reduce the risk of fraud and embezzlement by limiting human interaction with money and makeing the process of buying tickets more convenient and streamlined for customers.
The decision is in line with the government’s goal of digitizing all government services to enhance service delivery. Kenya Railways has stated that it will work closely with mobile wallet providers and credit card companies to ensure a smooth transition for customers. The company has also assured that it will provide assistance and training to customers to enable them to use the new payment methods.
Kenya Railways’ decision to phase out cash payments is a positive step forward for the company and the country. It not only helps to prevent fraud and embezzlement but also makes the process of purchasing tickets more efficient and convenient for customers. With the government’s commitment to digitizing all government services, we’ll likely see more similar moves in the future.